Description
CTG is seeking to fill a Scanning Operator Level 2 openingfor our client in Chantilly, Virginia.
Location : Chantilly, VA
Duration : 12 months
Purpose:
The Scanning/Indexing Technician plays a crucial role in the Planning Department, ensuring the accurate digitization and organization of various documents. This role involves document preparation, scanning, indexing, and quality control. The Technician must adhere to specific guidelines and work closely with the Project Manager and Task Leader. Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.
Scope:
General
Ensure customer issues and escalations are resolved or further escalated as appropriate
Conduct quality checks on own work to ensure accuracy and required output is to standards
Adhere to all safety procedures
Adhere to all logical and physical security requirements
Able to work independently and be part of a team
Perform backfile duties for absent coworkers
Perform other duties as assigned by Lead or Manager
Administration
General administrative support functions such as supplies fulfillment and filing, entering Meridian data
Preparing correspondence, reports, statements, and clerical duties of a general nature
Complete and maintain all logs and reports including month-end reports
Input Meridian (billing system) requisitions
Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables
Indexing
Enter index attribute data consists of the following index fields:
Unique Box Number (as read from the box barcode labels)
Folder Description (manually indexed from folder spine)
Sequential Document Number within box (to ensure each folder is named uniquely, even if box description and folder description fields are identical to another folder in that box)
The indexing information for -Folder Description- field is written on each folder spine. This inscription may be printer or handwritten
Indexing Exceptions process: If an indexing field is unreadable, empty or form is not found, index the field with the word -exception-
Print barcode labels if required
Quality Assurance
Perform in depth quality per operator the following:
Indexed file validation and comparing hard copy document to scanned images.
Look for signs of -gulps-. This is when multiple pages are sent through the scanning device at the same time.
Look for torn or folded corners that obscure content information
Look for missing or merged documents
Validate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality.
Poor source quality identified, annotate manifest with poor quality source, and escalate to team lead
Data Entry
Prepare, compile, and sort documents for data entry
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Update data and delete unnecessary files
Combine and rearrange data from source documents where required
Essential Functions:
Prepare customer documents for the digital imaging process.
Check physical documents for quality issues that may complicate the scan process.
Prepare a wide array of document types and conditions for scanning.
Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
Other duties may be assigned to meet business needs.
Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.
Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.
Education and Experience:
High school diploma or equivalent required
Experience in a Customer Service environment (minimum 3+ years)
Skills:
Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)
Experience with MS Office and data programs
Familiarity with administrative duties
Typing speed and accuracy
Excellent knowledge of correct spelling, grammar and punctuation
Strong attention to detail
Confidentiality
Organization skills, with an ability to stay focused on assigned tasks
The ability to carefully handle and manage large volumes of individual documents
The ability to work effectively under deadline
A willingness to learn new skills, as well as adaptability when priorities change
Operational Soft Skills:
Planning, organizing, executing, and controlling skills
Ability to assess issues, define causes, and prioritize/execute solutions
Self-initiative and results oriented while being a team player
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at 716-888-3417 or Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!
About Us
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work CertifiedTM company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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ID 2024-11262
Title Scanning Operator Level 2
Location US-VA-Chantilly
