The Customer Communications Manager will support the overall global customer communication strategy and drive day-to-day customer marketing communications as part of the Corporate Marketing team.
You'll play a key role in supporting the creation of communication activities that meaningfully connect with customers to drive customer satisfaction and product adoption. You'll work alongside the Head of Employee and Customer Communications to deliver ambitious new customer-centric programs designed to bring our exceptional brand experience to life for our customers. We put our customers at the heart of everything we do, so this role holds great responsibility.
The ideal candidate is a clear and persuasive communicator with intellectual curiosity and a positive attitude, preferably with B2B software communications experience either in-house or at an agency. Candidates should have a bias for action and the ability to anticipate roadblocks and problem solve to keep initiatives moving forward. This role is remote and can be located in the United States or Canada.
In this role you will...
Support the strategy and lead the delivery of key customer marketing communications - including customer newsletters, product releases, product launches, and more - to enhance the overall global customer experience
Develop and execute new customer campaigns and communications programs that drive product adoption, as well as customer success and satisfaction throughout the customer journey
Monitor analytics and create reports detailing the successes and failures of communications campaigns and strategies
Stay up to date on industry trends and make recommendations for adjustments to communications strategies and practices
Partner with internal stakeholders to ensure communications are relevant, timely, and meet the needs of our customers
You have what it takes if you have...
Bachelor's degree or equivalent work experience
4-7 years of experience in customer communications or marketing role (B2B software customer communications, public relations or journalism experience a plus but not required)
Outstanding communicator with strong presentation, written and oral communications skills
An analytical mind and ability to think critically
Ability to work in a time-sensitive and high-volume work environment
Proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint) required
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
