ITW Description:
Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. ITW, with approximately 14.8 billion dollars in global revenues, operates 7 major segments with businesses in 55 countries that employ approximately 48,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 active patents.
POSITION SUMMARY:
The Customer Service & Materials Representative will report to the Plant Operations Manager and own the customer facing on-time delivery and communication of finished goods to the end customers for an automotive product line for our Seats and Motion Business. This position is responsible for customer service, materials, shipping and receiving. The Customer Service & Materials Supervisor is responsible for effective communication and partnership with supply chain, operations, engineering and sales functions ensuring customer requirements are communicated and met. The Customer Service & Materials Supervisor will lead and support continuous improvements in safety, quality, delivery, and operating costs by the deployment of strategies and actions delivering to financial and personnel plans.
PRIMARY RESPONSIBILITIES:
Accurately input sales orders and provide support for confirmations, proof of deliveries, credit memos, product inquiries, etc.
Support customer accounts through customer relationship building, product awareness and application support
Coordinates shipments with shipping clerks
Approves special price concessions, quotes, bid allowances, or adjustments, with support from Supply Chain Manager
Maintain and update YOY customer price reduction with support of Account Manager / Sales Manager
Track on time delivery measurable for IATF
Participates in and lead small ITW Toolbox initiatives such as In-Lining, MRD, PLS, USa and/or 80/20 analysis
Supervises performance of staff members including completion of performance appraisals, development, and training plans
Compiles data on order volume, production schedules and forecasts, and applies statistical methods to estimate future materials requirements
Acts as the central contact for all the vendors
Orders all raw materials, components and services from the vendors, with support from production
Support production for EOP of programs to avoid obsolete stock
Coordinates and participates in annual physical inventory
Support continuous improvement of the entire material process
On call responsibility for the facility, as it pertains to customer shipments
Support other duties, as assigned
ITW Leadership Expectations:
Strategically Positions the Business
Delivers Results
Leads Effectively
Talent Development
QUALIFICATIONS:
Post-secondary education preferred; AA, AS, AAS, BA or BS degree, preferably in engineering, operations or logistical management, or business.
Supervisory or leadership experience preferred; at least 2 years' experience in a fast-paced manufacturing environment, preferably automotive.
Highly collaborative with demonstrated effectiveness working with external customers and internal stakeholders.
Strong working knowledge of business operations and customer requirements.
Proven metrics-oriented management style.
Great coaching and mentoring abilities.
Must be process-oriented with a strong bias for results.
Must be a change agent with energy, passion and enthusiasm.
Self-motivated with excellent organizational, analytical, problem solving, and leadership skills.
Excellent communication skills, both verbal and written.
Strong PC skills, including proficiency with Excel, Word, PowerPoint, and Outlook
Must be able and willing to assist in daily shipping and receiving tasks within on the production floor / warehouse, as needed
Minimal travel required; primarily domestic
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
