Job Objectives: (Purpose of the position.)Provide professional, quality service to citizens by receiving, evaluating, and routing emergency and non-emergency calls.Essential Job Functions: (Functions essential to attaining job objectives.)1. Answer emergency and non-emergency calls and determine if Police, Fire, or Ambulance is needed.2. Respond to a variety of emergency and non-emergency phone calls quickly, accurately, and in a calm professional manner.3. Interview and respond to the caller's situation to provide emergency services, information, and/or refer callers to other agencies or elements.4. Obtain pertinent information, accurately and quickly to determine the type of call, assign a priority, and enter the information into the CAD (Computer Aided Dispatch) system simultaneously in order to assist officers and to foster officer and citizen safety.5. Access, verbalize, and disseminate warrant data and criminal history information in the MULES/NCIC system to officers on the radio or to other law enforcement agencies as required.6. Monitor and manipulate multiple computer screens to include CAD, telephone, mapping system, MULES/NCIC, and security alarms.7. Maintain confidentiality regarding sensitive or confidential8. Assist switchboard operators when necessary.9. Maintain reliable and predictable attendance. Must be punctual responding to assigned shift, have the ability to work overtime, weekends, and holidays, as well as day, evening, or over night shifts.10. Assist in the training of new call takers.11. Perform related duties as required.12. This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA) as amended by the Amendments Act of 2008 (ADAAA); and the Missouri Human Rights Act (MHRA).Job Standards: (Minimum qualifications needed to perform essential functions.)To successfully perform the essential functions of this position, the incumbent must be at least 18 years of age and have:* a high school diploma or equivalent;* previous typing and data entry experience;* the ability to develop and maintain cooperative and professional working relationships with fellow employees, representatives from other departments, and supervisors;* the ability to use logic and reasoning to reach conclusions and approaches to problems;* the ability to use judgement and decision-making skills to evaluate situations, establish priorities, and resolve matters;* the ability to think quickly and work under stressful conditions;* the ability to actively listen and communicate effectively; and* the ability to follow verbal and written instructions.KANSAS CITY MISSOURI POLICE DEPARTMENTCommunications Specialist II, Call TakerPhysical Requirements: Position requires light lifting (5-20 pounds) two to three times a day, the ability to hear, use the telephone, and perform stationary work at a computer screen and keyboard. Incumbent will be required to sit/stand at a designated console for prolonged periods of time, utilize a computer micro-touch screen, type information into a computer terminal, while gathering and disseminating information over the telephone and/or computer screen.Job Location: (Place where work is performed.)Position operates in a standard office environment 95% of the time, incumbent may have to attend community events, recruitment fairs or dispatch from an off-site location, patrol car or communications trailer in an emergency.Equipment: (Machines, devices, tools, etc., used in job performance.)* CAD Computer micro-touch screen and keyboard terminal*i Automatic call distribution
