Career Area:
Administrative Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Reman
Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It's rewarding work, with an inspiring team, where every contribution matters.
About the role:
As a member of the Reman Reverse Logistics team, you will be responsible for supporting Cat Reman's core return exchange process. You will provide leadership to a team of international Reman representatives who support dealers on their core return processes. You will become a subject matter expert in dealer return processes, customs compliance, international trade, and high-level accounting concepts related to international core returns. The position is challenged to carefully evaluate problems and review many possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop solutions. You will lead complex projects to implement and improve processes related to core returns. You will be accountable to ensure project deliverables are achieved on time, within budget and scope while leading, motivating, and encouraging teamwork. You will identify, write, and test business requirement changes to Core Returns IT system to support current and new processes. This position impacts key quality goals including Customer Satisfaction, Compliance, Continuous Improvement, Cost Savings, and Process Quality.
What you will do:
Provide leadership and coaching to global direct reports including goal setting, performance management, and development activities.
Administer dealer core return policies.
Develop and implement Business Process Support solutions for continuous improvement and new business.
Lead cross-functional high complexity projects.
Investigate and resolve complex dealer and IT system issues.
Work with IT on system requirement changes for new projects and recurring issue resolution.
Use data analytics to assist in solving problems and evaluating potential solutions.
Manage customs compliance processes related to core returns.
Collaborate with team members, operations, marketing, engineering, and accounting resources to support current and new business processes.
What you will have:
The position requires a college or university degree or equivalent experience.
10+ years of progressively responsible job-related experience.
Excellent interpersonal skills are required to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.
Strong project management skills, leadership skills, excellent communication skills, ability to multitask effectively, and strong analytical and organizational skills.
Top Candidates will have:
Previous supervisory experience.
Prior 6 Sigma Black Belt Experience.
Broad knowledge of company policies and processes.
Working knowledge of aftermarket parts distribution commercial systems and processes.
Dealer facing experience related to account management
Global business, customs compliance, logistics, and international trade experience.
Demonstrated data analysis skills; SQL, Oracle, Power BI, Excel
Employee Benefits
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Mississippi Applicants:
All eligible candidates MUST pass the following pre-employment screenings before they can be hired to any Caterpillar position:
Background Screening
Drug & Alcohol Screening (Applicants are hereby advised that the Company has implemented a drug and alcohol policy and conducts a testing program, pursuant to Sections 71-7-1, et al., of the Mississippi Code of 1972, Ann. (hereinafter referred to as -the Act-), and you are hereby advised of the existence of said Act.)
Relocation is not available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
