Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization
Level One
Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Set-up and deliver all VIP amenities
Service all hospitality suites in accordance with BEO and established policy and procedures
Complete all shift sidework as outlined in the hotel's operating policies and procedures
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor
Perform all cash handling responsibilities in accordance with IHC policies and procedures
Maintain all inventory of needed supplies
Answer the telephone and take all customer orders in accordance with operating policies and procedures
Perform special projects and other responsibilities as assigned.
Participate in task forces and or committees as required
Set-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.
Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.
Set-up & deliver all VIP amenities
Service all hospitality suites in accordance with BEO & established policy & procedures.
Complete all shift sidework as outlined in the hotel's operating policies & procedures.
Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.
Perform all cash handling responsibilities in accordance with IHC policies & procedures.
Maintain all inventory of needed supplies.
Answer the telephone & take all customer orders in accordance with operating policies & procedures.
Successfully complete all other duties as assigned.
TypeQualification
EducationAbility to read, write, and communicate in English
ExperienceOne year of employment in a related field with this company or other organization(s) preferred but not necessary
SkillEnglish communication skills. Hospitality skills
EducationHigh School Diploma or Equivalent Preferred
ExperiencePrevious restaurant or hotel experience desired
SkillAbility to multi-task
ID: 2022-4062
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4201 Atlantic Ave
