100% REMOTE DISPATCHER (can sit out of anywhere in the United States)
Ongoing Contract
$16-17/hr
Monday-Thursday 9AM-7PM (off Friday-Sunday)
Skills & Qualifications:
2+ years experience in a call center environment
Excellent computer and typing skills required
Must demonstrate good oral, listening and written communication skills
Ability to multi -task i.e. Manage telephone and computer simultaneously
Ability to learn and apply new information/concept in area of responsibility
Must be a team player
Description:
Receives high volume customer telephone calls to obtain information on specific problem, type of equipment, model, and office hours.
Answers general questions from customers about equipment and service.
Reroutes calls as necessary to the correct departments, and tracks calls appropriately.
Responsible for creating work orders, to schedule and dispatch technicians for equipment installation, service, or emergency repairs for customers.
Schedules service calls with technicians, and maintains frequent communication throughout the day to help plan and organize their time.
Reschedules service calls based on newly posted parts receipts, and coordinates installation with equipment coordinators, technicians, and customers.
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
