Summary You will serve as a Transportation Assistant (QA Inspector/Counselor) in the Navy Household Goods/Personal Property Shipping Office of NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE. Responsibilities You will respond to customer concerns (E.g. storage entitlement expiration, explanation of potential excess costs related to storage) to meet customer needs. You will serve as a point of contact for customers regarding personal property and goods shipment functions. You will arrange for the movement or storage of special items (e.g. mobile homes, boats, trailers). You will explain shipment and storage options to customers. You will explain procedures for loss or damage claims and financial impact of storage. You will interview customers to determine entitlements, transportation polices, and storage options to customers. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector applying a working knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes working within the framework of established practices and prescribed procedures to perform or assist higher grade personnel. Examples of specialized experience include the following: 1) Counsel property owners/ customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Respond to customers and Transportation Service Providers requests for information/ assistance; 3) Utilize computer systems to identify the needs and problems related to the movement of household goods; 4) Communicate with customers to elicit their shipment needs and desired services Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education successfully completed one full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/stude nts/federal-occupations-by-college-major/ (USE FOR GS-06 AND ABOVE IN THOSE FEW INSTANCES WHERE THE GRADUATE EDUCATION IS DIRECTLY RELATED TO THE WORK OF THE POSITION) Additional Information COVID VACCINATION INFORMATION: To comply with the recent preliminary nationwide injunction on Executive Order 14043, Requiring Coronavirus Disease 2019 Vaccination for Federal Employees, the Department of the Navy is not taking any action to implement or enforce the COVID-19 vaccination requirement. New hires will need to provide their vaccination status as well as comply with workplace safety protocols related to masking, physical distancing, testing, travel, and quarantine. This position is covered by the Department of Defense Priority Placement Program. This position is eligible for part time, full time or ad-hoc telework at the discretion of management Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position Only Military Spouse Preference applicants currently occupying positions for which a comprehensive training plan has been developed and authorized are entitled to exercise their priority status for this announcement. The most common formal training positions are apprentices, formal interns, and scientist and engineering interns. Upward Mobility Positions that have equivalent training plans are also included when the positions have been pre-identified in an Affirmative Action or similar plan. You must provide documentation supporting you are in a formal training plan (e.g., SF50 and official signed training agreement between you and your command
