Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.
The Empyrean Supervisor oversees the Club Lounge operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for assisting the Empyrean Manager with short-term planning and day-to-day operations of the Empyrean Club and carrying out initiatives to ensure the highest level of guest service and operational function. In addition, this individual will supervise the setup of a complimentary breakfast, snacks, non-alcoholic beverages, appetizers and desserts. Alcoholic beverages are also served to guests upon their request at a discounted price. Other major areas of responsibility are responding to guest inquiries and coordinating all guest requests for special arrangements or services, courteously and efficiently such as: transportation, special amenities and local attraction recommendations. The supervisor not only executes these responsibilities; he/she ensures the other associates are working professionally and efficiently. Other responsibilities may be assigned.
Guests
o Delivers customer expectations by Executing operating and service recovery procedures, processes and policies.
o Execution of the business plan as communicated by the Director or VP
o Extensive knowledge about our company's properties & services
o Interacts with guests in a professional and courteous manner
Associateso Coaching and Counseling of direct reports
o Clear communication of corporate and individual goals to the Team (and how the two relate)
o Demonstrates good behavior for communication, conduct, work ethic and company values
Assets
o Oversees the execution of the daily and periodic business processes. Reports to senior management when resources (process inputs) are not available or when processes need to be reworked for better effectiveness and efficiency.
o Periodically inspects the asset to insure conformance to standards.
o Ensures that maintenance plans are executed timely and in such a way as to minimize disruption to guests
Profit
o Execution of the business plan as communicated by the Director or VP
o Expense management
Growtho Execute Operating Plan and deliver results
o Executes company initiatives that support growth.
o Abide by set Business Practices as communicated by the Director or VP
Responds to feedback from balanced scorecards and senior management, changing tactics as necessary (with senior mgmt approval) to achieve documented busin
Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
Assist in preparing schedules for the department and forwards same to senior management for approval.
Inventories stock to ensure adequate supplies
Investigate complaints and take corrective action or take to Senior Management for assistance.
Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.
Greet and interact with the guest in a frinedly and professional manner creating the "WOW" experience
Possess full knowledge of all matters relating to proper techniques as established by hote/franchise requirements.
Interact with fellow associates and guests in a courteous and professional manner
Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
Conduct daily pre-shift meetings
Attend weekly staff meeting when directed by managment
Record data concerning work assignments and special projects and prepare periodic reports.
Ensure that the resort maintains all WA standards as defined by any third party affiliations
Enforce 100% staff compliance with uniform and grooming standards
Report unsafe work conditions/practices and safety/security violations in accordance with Company policy
Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards
Other duties as assigned
ExperiencePrevious Food and Beverge and Food Costing experience a plus.
SkillAbility to enforce all company rules and SOPs.
SkillAbility to achieve positive guest relations and maxamize guest satisfaction.
EducationHS Diploma required.
ExperienceMinimum of 1 years experience in supervisory position required.
ExperienceExperience Minimum of 2 years experience in front office setting at a major hotel.
SkillProfessional communication skills and basic computer knowledge.
SkillDemonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.
SkillAbility to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
SkillAbility to apply mathematical operations in accomplishing job tasks.
SkillProficiency with Computer and knowledge of Property Management System.
ID: 2022-4075
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 100 E Main St
