We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
Product Data Operations Analyst
What you'll do here:
The Product Data Operations Analyst will serve as the end-to-end owner of product data across Cengage's product data systems and throughout the product lifecycle, from product inception to setup and maintenance of product data to ensure the availability of products in Cengage Unlimited and on cengage.com promptly. In addition to handling product data, the Analyst will be the single point of accountability for the timeliness and correctness of product data. They will work cross-functionally across the organization to identify and resolve issues related to product data. The Product Data Operations Analyst will also gather, synthesize, and analyze product data from multiple product data systems using various data analysis tools (Excel, Access, Showcase, etc.) to ensure product data integrity.
Essential Duties and Responsibilities
Serve as the E2E owner and single point of accountability for product setup, ISBN creation, and data maintenance for Cengage print and digital products across all product data systems. Follow established guidelines and ensure quality control of product data throughout the lifecycle of products.
Continuously translate overall product requirements into correct and timely product data in all CL product data systems, ensuring product team, legal, and finance requirements are reflected in product setup.
Critically analyze product data across all systems as product strategy evolves. Implement the findings of analyses by updating individual or multiple products in all systems and ensure accurate information.
Develop authoritative knowledge of internal systems, practices, policies, product team needs, and strategic direction. Connect with Product Managers, Pod members, Technology, Finance, Customer Service, Legal, and Marketing to understand and meet those partners' needs for data maintenance.
Proactively investigate and resolve product data errors and exceptions. Perform data reconciliations across data systems to identify and resolve data problems.
Work in a team of Product Data Operations Analysts. Attend regular team meetings and contribute to standard processes, training, and information sharing.
Act as Subject Matter Expert on special projects related to data maintenance and new product setup. Participate in designing, testing, and implementing new processes and updated product data systems.
Skills you will need here:
BA/BS degree or at least five years of business experience
Interest in data and ability to manipulate and handle large quantities of data
Sophisticated knowledge of Microsoft Office Suite of systems, particularly MS Excel
Outstanding organizational skills and extreme attention to detail
Strong written and verbal communication skills, including communicating effectively and respectfully with technical and non-technical stakeholders.
Confirmed dedication to excellent customer service; demonstrated willingness to take ownership of and resolve customer issues.
Proactive problem-solving and critical thinking skills with a focus on getting it right.
Motivated self-starter who can work independently and as part of the respective pods.
Ability to coordinate/interact across teams and partner with all organizational levels.
Expert project manager with the ability to supervise projects and efficiently manage time.
Flexibility in changing times, willing to shift and adapt to new processes and policies.
Preferred:
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Base Pay Range
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$63,800.00 - $102,100.00 USD
Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
