As a Dunkin' Field Learning Strategy Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin' colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives.
Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise.
RESPONSIBILITIES
Leads all learning activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
Facilitate virtual and in-person learning experiences consistently using effective adult learning principles
Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles
Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders on initiatives
Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed
EDUCATION AND EXPERIENCE QUALIFICATIONS
Minimum 4-year degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
5-7 years experience in restaurant and/or retail Training, Operations, or multi-unit management
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Ability to work independently with minimal supervision
Ability to work in a fast-paced setting and multitask
Must be able to build credibility and trusting relationships
Good oral, written, and interpersonal skills
Project Management skills
Strong organizational and planning skills
Ability to influence & persuade without authority
Demonstrates strategic thinking with strong problem-solving skills
Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually via Zoom or equivalent
Sound business judgement and decision-making skills
Change management
Strong presentation skills
Recognizes and provides feedback on better and innovative ways to accomplish objectives
Helps identify and resolve project related risks and issues
From chefs who create exciting new flavors to crew members who know exactly how you want your drink - we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us!
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences
