Field Support Specialist - Drop Service
Located at 755 Jefferson St, Atlanta, GA
Job Summary:
This position is located at the 755 Jefferson St Atlanta, GA 30318. This position is Hybrid (3 days in the office, 2 days remote). The primary responsibilities for the Field Support Specialist position include scheduling drop service requests for residential and commercial/industrial customers and generator installs. Phone skills are needed for answering internal and external customer phone calls. The successful candidate must be willing to work Monday - Friday 7:30 am - 4:30 pm
Responsibilities
Provide top tier customer service scheduling inbound drop service requests from customers and/or electricians
Utilize and maintain multiple statewide resource calendars to view and schedule available times for customers and/or electricians.
Assist with Drop-Service and account requests from our internal customers.
Audit teammates Drop Service Requests to ensure information quality and timely scheduling
Assist in the successful transition to OFS systems
Provide support for Storm Restoration efforts
Knowledge, Skills & Abilities
Bi-Lingual skills Preferred
Knowledge of CSS, ARMS 3, OFS, Business Area Viewer, and the Service Order process
Self-motivated with the ability to schedule and prioritize work
Attention to detail
Customer Focused
Able to control and handle outside distractions
Ability to interact with internal/external customers and contractors
Have excellent listening skills and communication skills
Previous Customer Service Experience
Demonstrates personal computer skills with Microsoft Office products
Job Requirements:
Education
High School Diploma or Higher Testing
Successful completion of the EEI Customer Service Rep Test
Behavioral Attributes
Self-Starter
Model of all attributes of Our Values
Demonstrated good attendance and strong dependability
Demonstrated performance that meets or exceeds expectations in current role
Ability to multitask and give attention to detail
Quick learner of complex information
Ability to work independently and be a self-starter with little to no work direction while working in a team environment
Strong desire to use every tool available help others and improve processes
Works well in changing environment
Team player
Takes ownership and exhibits strong initiative
Positive and enthusiastic
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6751
Job Category: Metering
Job Schedule: Full time
Company: Georgia Power
