_SUMMARY:_* * Reports to Installed Sales Solutions Manager or Regional ISS Manager (depending on location size). The individual in this position will be responsible for working collaboratively with a team to support and maintain relationships vital to ISS business growth while ensuring high levels of customer service and safety compliance. _OBJECTIVES:_ * Consistently deliver world-class Customer Service * Assist in research and development of accounts to maintain projected metrics * Operate in a safe manner following all company safety policies * Administer and manage customer account activities by thoroughly and accurately maintaining documentation and 100% order entry accuracy * Follow and execute additional direction set out by the ISS Manager _DAY-TO-DAY RESPONSIBILITIES:_ * Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail * Develop and maintain a high level of product knowledge * Resolve customer issues and questions * Administer the Filing, Job Pack creation and Materials Procurement Forecasting for ISS * Receive and process orders and assist customers through the ordering process * Maintain detail and accuracy in order entry and customer requests * Maintain and service new customer accounts * Assist in job scheduling and product delivery * Operate in a safe manner and maintain a safe work environment * Serve as a reliable and knowledgeable resource to our customers * Follow and execute any additional direction given by ISS Manager/Operations Manager that will assist in obtaining overall goals and objectives of the organization _SKILL REQUIRMENTS:_ * Ability to multi-task * Results Driven and Self-Motivated * Service Oriented * Effective Time Management * Organized and Detailed Oriented * Excellent Communication Skills * Ability to learn and embrace new technology _KNOWLEDGE/PHYSICAL REQUIREMENTS:_ * Microsoft Excel, Office, and Outlook * General knowledge of the exterior building industry preferred, but not required * Frequent sitting, standing, walking, bending *EDUCATION AND* *EXPERIENCE:* * High School diploma or GED equivalent required * Preferably 1-3 years in an operational environment, preferably building products with a demonstrated success working with customers All your information will be kept confidential according to EEO guidelines. Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com
