Job Duties:
. Works in conjunction with other departments to resolve customer disputes.
. Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
. Interviews customers and records interview information into computer.
. Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
. Take payments, bank deposits, key word orders, keys production paperwork and general office duties
. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
. Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Requirements:
. 2 years of Customer Service experience in a high call volume atmosphere.
. High school diploma or equivalent.
. Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must
. Solid Waste Industry Experience and or related field is preferred.
. Excellent verbal communications skills.
Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).
