We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
What you'll do here:
The User Experience Researcher is responsible for understanding and communicating user behaviors, needs, struggles and workflows. You are proficient in human-centered design and well versed in UX research methodologies. You will drive research strategy and implement various methodologies to deliver valuable, data-driven insights. You will help tell the users' story and articulate their needs through triangulating data and insights. UXR work will advise product strategy, product development, and design to ultimately deliver products that are intuitive and easy to use.
Key Responsibilities/Duties :
Lead, design and implement generative and evaluative research efforts (e.g., usability testing, one-on-one interviews, heuristic evaluations, experience maps, contextual inquiries, ethnographic research, surveys, card sorting, tree testing, A/B testing) ensuring the right strategy and methodology are applied to deliver meaningful results.
Clearly and effectively communicate research results, key findings and recommendations to internal partners via impactful presentations and research assets.
Build and communicate deep understanding of our users' needs, goals, and workflows, turning qualitative and quantitative user research into insights and artifacts which will craft the future of our products.
Collaborate with designers, product managers, technology product managers, engineering, marketing, analytics teams, and leadership to identify knowledge gaps and propose and plan methodology to gain needed insights.
Skills you will need here:
Required Skills - Ideally > 4Years Professional Experience
First-hand, practical experience with a range of qualitative and quantitative techniques, including: Design Sprints, usability, benchmarking, 1:1 interviews/IDI's, concept testing, experimentation: A/B and multivariate testing) card sorting, tree-testing and survey design and analysis. Proficient in current and emerging user experience trends, tools, and methodologies.
Mastery and experience with triangulating data from multiple sources, experience with google analytics, design thinking and facilitation, lean UX, research frameworks, visual mapping and modeling. Fluent in current and emerging user experience trends, tools, and methodologies. Design experience a plus.
Experience in working on cross-functional teams and closely with UX Design, Product Managers, Engineers and applying innovative user experience research strategies and techniques to a variety of product development projects and initiatives.
Excellent project management and thought leadership skills; collaboration/teamwork skills; a problem-solver with a results-orientated approach Strong eye for business and understanding of product development and different development strategies.
Expert user of digital research and project management tools (Dovetail, Qualtrics, Optimizely, OptimalSort, Recollective, UserZoom, Smartsheets, etc.)
Excellent communication and strong client facing skills, ability to explain sophisticated analysis in simple terms and convert analysis into real world measurable solutions
Proactive with the ability to think out-of-the-box to bring the consumer to life in an impactful way, delivering measurable insight and deep consumer understanding of motivations, attitudes, and behaviors.
BS in UX, Market Research, Communication, Behavioral Science, Human Computer Interaction, UX, or related bachelor's degree with a strong background in business, market research, or behavioral sciences (e.g., Math/Stats, Psychology, Communication, Behavioral Economics/Decision Sciences, etc.)
Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
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