Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms.
Responsibilities of Gold Key|PHR hourly Associates:
Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-
Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
Use your tools. Use the approved tools and checklists to complete assigned tasks.
Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
Maintain designated floors according to hotel's standards of cleanliness.
General removal of trash & debris from floors.
Maintain vending areas (sweep, mop, wipe ice machines & doors).
Maintain service landings, stairwells & storage closets.
Remove debris from stairwells or elevator tracks maintaining clean appearance.
Dust & clean all furniture in designated areas as well as floors.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.
Remove dirt, smudges & grease from doors/doorframes.
Restock supply items in designated closets & storage areas.
Stock room attendant carts with linen & supplies.
Clear linen chute & maintain flow.
Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.
Make up cribs & rollaway beds when needed.
Report any missing articles, damage or mechanical problems to the Supervisor or Manager.
Turn in articles left in room to your direct Manager of Loss Prevention.
Exceeds guest expectations at all times.
Successfully completes other assigned duties.
Type
Qualification
Experience
Must be at least 18 years old.
Skill
Able to read, write & speak basic English.
Experience
Commensurate or transfer skill set is primary importance
Education
High School, GED or overseas equivalence is desired but commensurate work experience is the driving qualification mixed with basic English communication skills.
Skill
Able to understand & apply basic mathematical skills.
Skill
Able to apply common sense understanding to carry out simple one- or two- step instructions.
Skill
Able to deal with standardized situations with only occasional or no variation.
Skill
Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.
Skill
Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Skill
Able to work a flexible schedule including weekends & holidays as required.
ID: 2022-4070
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4201 Atlantic Ave
