Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a Data Center Infrastructure Engineer at our Tysons, Virginia location. The primary purpose of this position is to manage the availability and configuration of PenFed's Data Centers, LAN rooms, and UPS systems. The incumbent will be responsible for developing floor plans, performing electrical & HVAC assessments, maintaining rack-mount UPS solutions, structured cabling, department documentation and standards.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Installing, configuring, testing and maintaining systems, application software and system management tools.
Provide technical support for enterprise systems. Troubleshoot, repair and recover from system failures in accordance with standard operating procedures.
Develop and maintain accurate documentation via the use of flowcharts, diagrams, and other relevant tools.
Perform routine operational tasks, verifying the confidentiality, integrity and availability of all resources, systems, and key processes.
Review system and application logs, and verify completion of scheduled jobs.
Interact with senior engineers to identify areas of improvement for operational efficiency.
Accountable for delivering all assigned tasks and projects.
Comply with Security, Incident Management and Change Management procedures and reporting practices.
Remain an active learner in technologies related to your domain.
Work closely with technical and non-technical personnel within and across PenFed departments and vendors.
Participate in on-call 24x7 support as needed in the event of system outage or failure.
Area Specific Responsibilities
Complete projects by coordinating resources and timetables with the business unit stakeholders and other IT teams.
Design and maintain PenFed's Data Center and LAN room infrastructure per TIA standards. Coordinate and manage all space and power planning.
Maintain documentation and monitoring systems for PenFed's Data Center, LAN room and UPS systems.
Verify performance of provided services by conducting system audits and reviewing established metrics.
Coordinate and schedule preventative maintenances in accordance with established Change Management procedures.
Maintain facility floor plans, rack elevations, and structured cabling using Device42.
Maintain the lifecycle and uptime of PenFed IT's UPS systems (rack-mounted APC systems).
Coordinate and schedule hardware installations, relocations, and removal. Provide guidance for cable management and ensure security protocols are followed.
Preserve assets by implementing disaster recovery and back-up procedures, participate in required exercises, and reinforcing existing information security and control structures.
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identify problems, evaluate trends, and anticipate requirements.
Provide oversight of vendors performing data center facilities and distributed computing equipment and software maintenance. Schedule and document all associated work.
Accomplish overall corporate and internal IT financial objectives by forecasting demand for services, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective action.
Serve as a contact for data center issues (in-house and co-located).
Qualifications
Equivalent combination of education and experience is considered.
In lieu of a degree, combination of education and a minimum of three (3) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
Minimum of five (5) years of professional experience working in data center infrastructure and associated distributed environments.
Experience maintaining Data Center and LAN room env. using Device42 preferred.
Associates or Bachelor's degree in related field preferred.
Previous experience with managing:
Space/Capacity Planning
Facilities Maintenance
Inventory/Asset System Maintenance
Data Center Environmental Facilities and Support Functions
Extensive customer service experience
Prior vendor management experience.
IT technical knowledge and ability to assist with IT equipment services. (i.e., Power On/Off equipment upon request; replace equipment such as servers and disc drives, and ability to move equipment cables).
Strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate with team members.
Effective time management, problem solving and multi-tasking skills.
Strong problem solving and analytic skills.
Licenses and Certifications
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call is required.
Special Message Regarding COVID 19
PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
#LI-CM2
