This Opportunity
WSP has an opportunity for an experienced Software Asset Management Specialist to join our Americas Hub IT Operations team and can be based out of any WSP USA office. The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures and policies.
Your Impact
Process software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
Respond to escalations and licensing queries from stakeholders.
Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation. All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
Provide inputs to and maintain a software renewals calendar.
Support software installation activities. Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
Engage in license optimization initiatives. Collaborate with Engineering teams around optimization of engineering software.
Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
Provide necessary inputs into financial and budgetary processes.
Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
Support transitional activities as operations are internalized and share Knowledge as required.
Required Qualifications
Bachelor's degree in Information Technology or a related field.
Clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
3-5 years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
Solid knowledge and experience of ServiceNow.
Enthusiasm and dedication to drive continual improvement and, or change.
Excellent analytical and communication (both verbal and written) skills.
Experience of working to (and exceeding) Service Level Agreements.
Process orientated with a methodical and planned approach to achieving goals.
Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
Act as an advocate for the IT Organisation both externally and internally.
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary (all locations): $73,100 - $125,400
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or
