SummaryThe Work Product Support Specialist is the Firm's "document expert." The Specialist creates, edits and formats Word, Excel and PowerPoint documents. The Specialist also creates and edits PDFs, as well as converts them to other formats. The Specialist receives requests from attorneys and staff through a ticketing system and prioritizes and completes work based on deadlines, proofreading and performing a quality check on all completed work.Work Product Support is open from 6:30 AM to Midnight (Monday-Thursday), 6:30 AM to 11:00 PM (Friday), 9:00 AM to 5:00 PM (Saturday), and 3:00 PM to 11:00 PM (Sunday). Hours and shifts are subject to change, with notice, pursuant to business needs. The hours for the team extend beyond those of the traditional work week; some evenings and weekends may be required, based on availability and business need.Required Education and ExperienceHigh School diploma or equivalent.Minimum of two years word processing experience.Advanced knowledge of Microsoft Office Suite 2010.Efficient typing skills.Preferred Education and ExperienceBachelors degree in English, Journalism or other English communications field strongly preferred.3-5 years legal experience preferred.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform one (1) or more essential functions of this role, evenings and/or weekends are required and business needs may require occasional in-office visits.Document Production (90%)Create, edit, format and proofread complex legal Word, Excel and PowerPoint documents.Manipulate PDFs (OCR, reduce size, redaction, etc.)Create fillable forms.PDFs to Word or Excel documents; format and proofread.Transcribe digital dictation; format and proofread.Answer the WPS telephone line and provide technical assistance and troubleshooting for specific document issues.Compare documents and track document changes.Create electronic closing binders.Create tables of authority.Design, create and edit forms and templates.Create mail merges.Occasionally use specialty applications.General and Administrative (10%)Monitor BigHand Workflow system for incoming requests.Create tasks and fill in request information, communicate with Requesters, track work time through task management.Answer WPS telephone line when working in-office.Proofread completed work, return to Requesters, close tickets.Perform other duties as assigned.CompetenciesStrong verbal and written communication skills.Self-motivated with excellent organizational skills and attention to detail.Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.A team player who motivates and educates other team members.Regular and predictable attendance is an essential function of the position.Supervisory ResponsibilityThis position has no supervisory responsibilities.TravelNo travel is expected for this position.Work Environment and Physical DemandsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate w
