Titleiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii ReceptionistReportsiiiiiiiiiiiiiii iiiiiiiiiiiiiii Consumer Credit Counseling Services DirectorStatusiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii Full-time, Non-ExemptLocationiiiiiiiiiiiiiiiiiiiiiiiiiiiii Springfield, MissouriApply Online:i https://ccsomo.org/employmentPosition SummaryThe Receptionist will greet clients, answer phones, schedule appointments, organize files, and record data entry into multiple databases and spreadsheets. The Receptionist will conduct him or herself in a friendly manner, demonstrating the ability to maintain flexibility and patience in a fast-paced, multi-service agency. The Receptionist will exhibit the ability to deliver economic and culturally sensitive services to people of diverse backgrounds.Duties and ResponsibilitiesDuties will include but not be limited to:Commitment to Mission, Vision, and Values of CCCS as a subsidiary of Catholic Charities of Southern Missouri.Commitment to follow Catholic social teaching in all aspects of the duties of this position.Receptionist duties including, answering phones, greeting clients, scheduling appointments, and filing, copying, faxing and scanning. Record detailed phone messages.Provide Quality Control review of all client files.Strict adherence to rules of confidentiality.Assist agency staff to provide client services from a variety of programs.Maintenance of client requests and other tracking needs.Other duties as assigned by supervisor.Minimum QualificationsEducation, Licensure and CertificationsThe Receptionist must be a high school graduate or equivalent.ExperiencePreferred experience in receptionist/clerical skills, office environment.Skills, Knowledge, and QualificationsMust have experience and a willingness to work in a fast-paced social service, faith based environment.Ability to work with people of economically and culturally diverse backgrounds.Strong customer/client etiquette.Excellent verbal and written communication skills, including telephone and email communication.Knowledgeable in basic math skills including addition, subtraction, multiplication, and division.Must be able to read and comprehend agency and office policies and procedures. Proficient in Microsoft Office, specifically Word and Excel, Google Drive, operation of standard office equipment, including copier, fax, scanner, etc.Competent in data entry and the ability to use multiple data collection formats.Strong time management skills and ability to prioritize workload.Ability to work collaboratively with others, and individually.Strong and consistent attention to detail.Availability, dependability, and willingness to be flexibleSpecial Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.i Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Normal office environment.This position may require extended periods of standing, sitting, as well as some repetitive movements, and/or bending and repetitive lifting of 10-25 pounds of weight.This position requires a value driver's license, a reliable vehicle, and proof of insurance.Wage and BenefitsWage is competitive, based on qualifications and experience.iBenefits for full-time employees include a full range of health insurance (medical, dental, vision, prescription), pension plan contributions, vacation and other benefits as detailed in the Consumer Credit Counseling Employee Handbook.Performance Quality Improvement (PQI)PQI PhilosophyThe Performance Quality Improvement (PQI) program of Catholic Charities of Southern Missouri (CCSOMO) promotes excellence and continuous improvement in all functions of client care, support services and the organization. PQI is embedded in all aspects of CCSOMO's daily work and in its strategic, long-term development. Staff in all areas of the Agency are empowered to play an active role in
