GENERAL SUMMARY
The Security Supervisor is responsible for coordinating and directing the actions of security staff during a particular work shift. This role provides a safe and secure environment for patients, visitors, and staff, and requires situational awareness, assessment and interventional skills. The role entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy, safe environment. The Security Supervisor works in collaboration with all clinical teams, supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to the Security Operations Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates and directs the actions of security staff during assigned work shift.
Ensures the security of buildings and property through regular patrols and updates logs.
Investigates incidents that occur on health system property.
Performs the least restrictive verbal and physical de-escalation techniques necessary.
Assists with evacuations in emergency situations requiring strength, stamina and flexibility.
Generates reports and completes follow up on incidents as directed.
Maintains and inspect alarms and safety equipment.
Recommends human resources actions including hiring, employee relations and performance reviews to manager.
Ensures patient safety by completing regular environmental assessment and periodic unit rounds.
Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians[MG1] .
Provides support to ensure a Safety Officer is present as needed for court proceedings[MG2]
Assist with patient admissions in a timely, organized and client-centered fashion.
Responsible for visitor management to include providing orientation, screening and badges for entrance[MG3] .
Participates in debriefing of escalation events.
Assist with patient transitions as needed.
Works to establish a rapport with patients with the goal of de-escalation in mind.
Attends change of shift and unit level huddles as requested.
Performs risk assessments for incoming trauma or police involved patients.
Performs additional duties as assigned.
LICENSES AND/OR CERTIFICATIONS
None required.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
High school graduate or equivalent.
Approximately two to three years of progressively more responsible related work experience, or minimum of a Bachelor's degree in Criminal Justice, Public Safety or other related discipline.
At least two years of security officer experience required.
Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred
Military or Law Enforcement experience preferred.
Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.
Interpersonal skills necessary in order to assign work to subordinates.
Must meet the insurability policy requirements to drive a CHKD vehicle.
Must be able to pass the CHKD driving test within 30 days of employment.
CPR Training required and/or must be obtained within 45 days of hire.
CPI Crisis Prevention Training must be obtained within 30 days of hire.
Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening Exam and annually thereafter.
WORKING CONDITIONS
Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)
