DescriptionOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleLead Network Operations AnalystWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.OverviewThe Network Operations team is looking for a Lead Network Operations Analyst to provide advanced technical support and leadership for Mastercards operations environment with an emphasis on network technologies. The ideal candidate has a thorough understanding of current network technologies, has a systematic approach to troubleshooting operational issues, and has experience in a fast paced operations environment.Role Perform Tier II advanced network support functions for Mastercards Mission Control and Operations (MCO). Perform proactive network analysis to ensure network integrity and performance is at an optimal state. Develop operational playbooks for supporting various network technologies Provide coaching to junior team members. Review projects, define operational requirements and ensure successful delivery of services. Provide on-call rotational coverage and occasional off hours support. Develop and define metrics along with management input.All About You Advanced knowledge of routing and switching. Advanced knowledge of Cisco, Aruba, and Arista routers and switches. Advanced network troubleshooting skills with a systematic approach. Intermediate experience with packet level analysis using tools such as Wireshark or Netscout. Intermediate experience with MPLS, SDWAN, and Cloud environments. Intermediate network security experience with firewalls and VPN connectivity. Basic knowledge of Software Defined Networking (SDN), such as ACI or NSX. Strong written and verbal communication skills required. Network automation and scripting experience is highly desired. Bachelors Degree with a major relevant to Information Technology.ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.COVID-19 ConsiderationsWe value the safety of each member of our community because we know were all in this together.In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or pho
