Career Area:
Information Technology
Job Description:
Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and CatR dealers for machines, engines, SolarR gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
JOB SUMMARY:
Provide technical support and enhancements to existing infrastructure, with a focus on Windows servers. Work with minimal supervision in developing solutions to customer related requests and/or system problems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities vary, but may include various combinations of the following duties.
Provides technical infrastructure support with a focus on Windows servers, including independently performing problem identification and resolution.
Follows and executes established development and support processes, including but not limited to, Software Development Life Cycle (SDLC), Information Technology Service Management (ITSM) or related methodologies.
Collaborates with business partners to gather requirements for technical solutions and troubleshoots system related issues.
Performs intermediate configuration, implementation and upgrades of existing infrastructure.
Provides support and input to projects, including task planning and execution.
Works independently on projects that may span multiple functional areas.
Works within objectives and instructions from systems staff for use in designing, testing and documentation.
Identifies and works to automate tasks and processes with scripting and automation tools.
Meets the quality standards set forth by management.
Ensures availability when necessary for off-shift and weekend support functions.
Incorporates enterprise security standards into functional area.
Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
JOB REQUIREMENTS:
SKILLS, ABILITIES, AND KNOWLEDGE:
Ability to perform daily tasks expected of a Windows Administrator including access management, troubleshooting, etc.
Ability to work independently or as part of a team.
Strong written and verbal communication skills.
Demonstrated knowledge of SDLC, ITSM or related methodologies.
Ability to manage multiple tasks and participate on one or more projects.
Demonstrated knowledge of one or more coding/scripting languages (Bash, Ruby, Python, etc.)
Demonstrated knowledge of Linux administration.
Ability and willingness to learn new technologies.
Ability to gain a general understanding of core business procedures and operations.
Ability to troubleshoot and recommend process changes that improve the overall implementation, maintenance and support of technical infrastructure.
Demonstrated knowledge of and ability to apply basic math and data analysis skills.
EDUCATION/EXPERIENCE:
A 4-year college or university degree in Information Technology, Computer Science or related field of study and a minimum of 5 to 10 years of enterprise technology experience is recommended. Equivalent experience may be substituted for education.
PREFERRED EXPERIENCE:
Candidate should have experience with Windows server administration, Active Directory, SQL Server, Power Shell, VMware Vcenter, and advanced troubleshooting.
Working knowledge of GitHub Enterprise, Nagios, Isilon, VMWare vRealize Orchestrator, and Bash Shell scripts a plus.
DISCLAIMER: The preceding job description has been designed to describe the general nature and level of work being performed by people assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at anytime to address the evolving needs of the organization.
#LI
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
