Career Area:
Marketing / Sales / Product Support
Job Description:
Caterpillar's Construction Industries Services Division (CISD) is hiring a Program Manager for the Customer Value Agreements (CVAs) framework covering the Americas - North and South.
This position will manage priority projects and dealer pilot programs for the Integrated Services department within CISD. As a change management champion, this role will pilot new services and offerings in support of growing our Customer Value Agreements (point of sale and aftermarket support agreements) across multiple business partners internally and with our global distribution/dealer network.
Thousands of Caterpillar employees work together globally every day. While they perform their daily tasks, they're really contributing to the work of a powerful global team. At Caterpillar, we know that innovation happens step-by-step, piece-by-piece, person-by-person. Everyone has a vital role to play at our organization. Modest, small projects can grow and evolve into groundbreaking, world-changing technologies, machines, services and more through collaboration and teamwork in a diverse and inclusive work environment.
JOB DUTIES:
Responsible for localizing, piloting, and scaling services for incorporation within the Customer Value Agreements (CVAs) framework for the Americas - North and South
Lead regional competitive benchmarking and market research to develop an understanding of market requirements and services agreement needs
Understand and translate the voice of customer, voice of dealer, and the voice of the business into critical service and business requirements
Work with frontline partners and dealers to localize and pilot solutions and determine success
Determine new approaches to maximize CVA penetration, value creation, and profitability throughout the equipment lifecycle
Develop local tools and materials, as necessary, to rapidly scale solutions
Track customer satisfaction metrics, services penetration and profitability metrics, and targets for long-term sustainability
Regular direct external contact with suppliers, dealers, customers and internal contact with upper Caterpillar management
Basic Qualifications:
Bachelors degree from an accredited college or university
5+ years marketing, commercial, aftermarket, and/or product support experience
Top Candidates Will Also Have:
Program management experience
Experience and demonstrated knowledge of aftermarket services and agreements
Experience leading services marketing/NPI/New Services Development projects
Process and analytics acumen
High level of interpersonal and communication skills
Demonstrated ability to lead and positively influence across the matrix
Bilingual in English and Spanish
Additional Information:
Work locations: Chicago, ILPeoria IL; Cary, NC
The position requires 25% - 50% travel
Program Areas: North and South America
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .
#LI #careers
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
