Waste Connections has an immediate position open for a Dispatcher in Vancouver, WA. The schedule for this position will be Monday-Friday 9am-6:30pm Some Holiday and Saturday work. Rate of pay is $21.00-$21.50/HR.
Who Are We?
WASTE CONNECTIONS, Inc. (NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individual's unique background, experience, and passion to make us a great place to work.
Why you need to join us! - CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.- INTEGRITY: Our definition is -saying what you will do and then doing it!- We keep our promises to our customers and our employees.- RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.
Essential Duties:
Develop routes for the following day based on orders received from Customer Service; assign routes to drivers
Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability
Provide print and electronic route schedules to drivers for planned and updated orders; follow up to ensure orders have been received
Direct drivers to appropriate transfer stations
Answer calls from drivers requesting pick-ups, and assign orders as appropriate
Communicate traffic problems (e.g., congestion, construction) to minimize avoidable delays
Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments
Verify the nature of driver delays,(e.g., truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (e.g., dispatch mechanic to site)
Communicate to drivers on changes in routes, or request for overtime hours; listen to and respond to drivers' concerns re: schedules
Escalate concerns about driver performance (e.g., unscheduled breaks) to the supervisor (Operations or Route Supervisor)
Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups
Call customers to inform them of on-site issues (e.g., blocked driveway) that need to be resolved in order for Waste Connections to complete pick-up
Relay customer needs for increase or decrease to current level of service obtained from driver (e.g., insufficient containers) to Sales team to follow up re: changes to existing services
Enter codes (e.g., dry run) on customer order to ensure correct billing information
Close out and finalize routes from previous day (generate reports for management)
Requirements:
2-3 years of customer service/office admin experience
High-volume call center or inbound calling experience
Pleasant demeanor over the phone and emails
Excellent time management and prioritization skills
Strong working knowledge of Microsoft Office,
Strong written and oral communication skills
Critical and logical thinking skills
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
