Overview
Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope.
Responsibilities
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
Oversee/Direct and document operating procedures for installations, configurations and /or administration tasks
Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
Oversee/Direct and prepare reports for senior management following installation
Oversee/Direct and serve as liaison with Enterprise Architecture Team in the planning of field office/branch strategies
Serve as an expert point of contact with other ISD staff, business areas, and vendors regarding technical issues, complex testing and troubleshooting
Train team members and/or peers on functional processes and procedures
Develop, test and implement systems and equipment; document results
Evaluate, select and adapt standard techniques, procedures and criteria
Full life-cycle project management
Establish and lead project teams
Develop project plan/scope/schedule/cost/communications
Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management
Ensure successful project implementation
Scope of responsibility
Perform other duties as assigned
Qualifications
Ability to document and apply policies, standards and procedures
Ability to work independently and in a team environment
Extensive experience in presenting technical solutions and/or recommendations
Significant experience in leading, guiding and mentoring others
Expert knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Expert knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Expert organizational, planning and time management skills
Expert research, analytical, and problem solving skills
Expert skill making effective presentations to groups of various sizes
Expert verbal and written communication skills
Bachelor's degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience
Salary: Level III $28.71 - $35.87 hourly | Level IV $32.17 - $41.25 hourly
Hours: Monday - Friday, 8:00AM - 4:30PM (Weekend and after-hours support may be required)
Location: 5510 Heritage Oaks Drive Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 16901
