In this position, Franchise Business Consultants are responsible for an assigned portfolio of franchisees, with the responsibility of partnering with each individual franchisee to set and achieve or exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, key areas of focus will be high-quality customer service, operational excellence, well trained and competent employees, and top-notch facilities.
RESPONSIBILITIES
Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.
Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
Participate and work -as-needed- with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
Perform evaluations on restaurants as needed based on the Franchisee Business Review process or other indicators
Partner with Field Training Team to coordinate training support to the franchisee.
Ensure the effective use of G&A expenses within parameters set by regional leads.
Complete all responsible administrative functions and requirements of the position in a timely manner.
EDUCATION QUALIFICATION
Minimum
High School or GED
Preferred
4 Year / Bachelor's Degree
Business or related field
EXPERIENCE QUALIFICATION
Required Minimum - 5 years in progressive supervisory franchise management or District level multi-units operations
REQUIRED KNOWLEDGE, SKILLS or ABILITIE
Able to effectively build relationships with internal and external stakeholders
Sound written and verbal communication skills; strong ability to influence
Excellent organizational skills - able to effectively manage time and plan
Skilled at coaching, consultation, problem solving and analysis.
Must be able to show a strong sense of self-leadership; can effectively work autonomously and show sound judgement and decision-making capabilities.
Able to develop and execute plans to drive results.
Highly adaptable to changes in direction; can effectively adapt to different situations and personalities.
Five plus years operations management experience with multi-unit leadership experience (operational expertise and credibility)
Strong Business Acumen; extensive knowledge of P&L's related to analysis, management and unit economics
Travel Required
Must be willing to travel 70%
From chefs who create exciting new flavors to crew members who know exactly how you want your drink - we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us!
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
