A thriving environment for learning, innovation and growth.
Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people's lives. It is a place where you can learn, innovate and grow professionally.
Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials - this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.
By joining MTS, you'll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You'll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.
Primary Objective:
The Inside Account Manager for Service is responsible for directly generating service sales for assigned accounts and within an assigned territory. The position is accountable and responsible for driving individual and territory service sales growth through contract renewals, creation of full-service support plans, lead generation and cold-calling. The Inside Account Manager ensures customers maximize their test solution investments through efficiency, data integrity and utilization.
Major Areas of Accountability:
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Creates effective and timely communications with customers through the blended use of phone, email and other techniques throughout the total sales process. Effectively communicates with internal MTS team resulting in a timely and efficient order entry process and an accurate and complete statement of work being communicated to service operations.
Constructs and communicates quotes that contain a clear value proposition, which enables the customer to effectively evaluate the offer. Demonstrates use of communications skills, both written and verbal, that enable him/her to articulate the value of the offer and differentiate the MTS offer from alternative solutions available to the customer.
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Monitors expenses for assigned department and maintains expenses within annual budget. Completes expense reporting in a timely and accurate manner.
Supports marketing by providing known updates on competitive landscape and market trends. Understands where competition exists and how competitors try to differentiate and win business from MTS. Provides support and feedback on programs that occasionally need direct sales insight.
Performs other duties and responsibilities as assigned.
Minimum Qualifications:
Education: High School degree
Experience:
4 years relevant technical experience
2 yrs previous account management experience
Preferred Qualifications:
Education:
BA/BS degree
Experience:
Experience with a CRM tool or Sales planning resource tool.
Experience selling Software-As-A-Service (SAAS)
Ability to analyze complex customer needs & problems in order to develop creative service offerings.
Motivation towards achievement of sales volume goals and beating competition
Ability to work with high degree of personal discipline
Customer Service Orientation
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All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
