Why will you enjoy this opportunity? Do you like working on selling and developing solutions for customers that are using AWS/Azure/GCP, with potential applications on K8S? Do you have a passion for DevOps and Operations surrounding the new unit of measure on the public cloud - Applications? Tanzu Observability by Wavefront (SaaS based offering) a core component of VMware's leading-edge Modern Apps Platform BU is looking for a seasoned, highly technical, and customer friendly candidate to work with customers on managing their applications and the services that application uses (such as EKS/RDS/SQS/Aurora - similar combinations on Azure and GCP).As part of the role, you not only understand the customer's business and technical needs and increase Wavefront's SaaS usage (-sell-) but also become the customer's key technical advisor for operations on public cloud, app management (DevOps), and K8S. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a new member of Wavefront's Solution Architect (known as SVE internally) team you will:
Engage regularly (daily) with customers using Wavefront to help accelerate the realization of their business and technical objectives through successful use of Tanzu Observability.
Ensure customers are using key Wavefront use cases properly and efficiently
Cultivate key relationships with technical stakeholders at customers through continuous engagement, focusing on delivering positive solutions, meeting their business outcomes, and ensuring a seamless customer experience.
Customer Champion and advocate
Serve as the first line of contact in existing customers for features, use, how-to, solutions development.
Proactively identify risks to the customer achieving their stated business goals and work with the Wavefront team to build a risk mitigation plan
Build deep relationships with people within customer environments at not only the technical level but also the business level
New use case and solutions development
Developing new use cases based on customer interaction and market trends (not just identify but also build out prototypes as needed)
Working with product management and engineering to ensure speedy development and release on Wavefront
Adoption
Ensuring rapid time to value by timely and successful user training on existing and new features
Piloting POCs and betas as needed to expand usage of Wavefront
Proactively review customer consumption to help customers optimize their investment and grow Wavefront business
Lead up-sell efforts by identifying additional use cases and positioning new solution offerings to clients
Evangelism
Development of blogs, opensource contribution, etc - As a trusted advisor to several customers, you will learn about use cases, issues in operations and how to solve them. We expect this knowledge to be translated to blogs, talks at conferences, etc. What skills do we look for?
Demonstrated track record of successfully managing complex customer relationships in a technology service industry
Excellent communication skills, including with internal and external stakeholders and all levels of management
Directly support critical customer concerns and deliver workshops to train customers, partners, and the field
Proven record of driving issues to resolution with great customer satisfaction
Ability to manage multiple customer accounts, projects, and deadlines simultaneously
Willing to be a hands-on contributor and a proactive team player
Customer management / customer success experience preferably in SaaS organization
Ability to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagements
Excellent critical thinking and advanced troubleshooting skills
Participate and partner with product development to help define and contribute to development of solutions based on customer requirements What do we look for in your experience?
Current or former Sales engineer / Solutions Architect is ideally suited or Customer Success Engineer or Professional Services experience
2 years+ knowledge and hands on with AWS/Azure and/or GCP (Public cloud certifications a plus like AWS SAA, etc.)
Knowledge of application architecture and its components (preferably some knowledge of programming language like Python/Java/etc.
Knowledge of DBs like mySQL/Postgres/RDS, Redis, etc.
Knowledge of technologies like Kafka, etc.
Knowledge of application life cycle and management (error budgets, CI/CD operations, etc)
2+ years of K8S experience a strong plus. (CKA ideal)
Bachelor's Degree in Computer Science, Engineering, Mathematics, related field, or equivalent experience What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .
Employee Stock Purchase Plan
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classes
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Engineering and Technology
Subcategory: Software Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-05-23
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
