Summary You will serve as a Transportation Assistant (Call Center) in the Navy Household Goods (HHG) Personal Property Shipping Office (PPSO) Section of NAVSUP FLC NORVA GF. Responsibilities You will provide entitlement counseling and quality control services along with shipment and storage management services to military and civilian service member's incident to movement of household goods. You will receive, analyze, and provide technical support, information and services to customers as they attempt to move, store, and receive household goods, professional gear, express shipments, and unaccompanied baggage. You will research, compile, and evaluate data to identify patterns, causal factors and failures and determine solutions. You will review various sources of data to determine unusual trends and differences within the multi systems utilized. You will use a variety of communication, negotiating, and interviewing techniques to listen, understand, explain and resolve complex processes and procedures. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: applying a thorough knowledge of traffic management and transportation regulations, procedures, operations, and automated transportation information systems involving personal property shipping such as household goods, unaccompanied baggage, boats, and/or privately owned vehicles (POV's) to include entitlement counseling, the selection of carriers under established agreements (e.g., carriers identified in standing route orders, under contract, on established lists, or in fare guides), the preparation, review, or verification of movement and billing instructions related to such moves, and quality control services along with shipment and storage management services. Examples may include: 1) Applying a wide range of traffic management and transportation polices, principles, and methodology to execute personal property shipment management including household goods, property entitlement counseling, inbound and outbound shipment management , non-temporary and temporary storage, quality assurance, and procedures for processing loss and damage claims; 2) Demonstrate a functional knowledge of computer systems through the use of both commercial and government transportation information systems for personal property counseling and shipments, calculating shipment costs, reconciling shipment errors and/or assisting with filing loss and damage claims; 3) Communicate both orally and in writing with peers, customers, industry and service agencies/businesses to intervene on transportation-related issues/problems pertaining to shipment management; and 4) Plan, manage, and review personal workload in order prepare clear and comprehensive presentation and/or brief or peers, customers and/or management officials. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information COVID VACCINATION INFORMATION: To comply with the recent preliminary nationwide injunction on Executive Order 14043, Requiring Coronavirus Disease 2019 Vaccination for Federal Employees, the Department of the Navy is not taking any action to implement or enforce the COVID-19 vaccination requirement. New hires will need to provide their vaccination status as well as comply with workplace safety protocols related to masking, physical distancing, testing, travel, and quarantine. This position is covered by the Department of Defense Priority Placement Program. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This position is eligible for part time, substantial or ad-hoc telework at the discretion of management. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
