Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Operations and Risk Director to support the USAA Educational Foundation.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.
The Operations and Risk Director will be responsible for the operational effectiveness and efficiency of the Foundation to include coordination across USAA functions via a support services agreement and various 3P vendors that assist the team in operations and content creation. Additionally, they will lead the first line of defense risk program with reporting up to the USAA Educational Foundation (USAAEF) and USAA Foundation (USAAF) Board of Directors. Manage and drive the operational planning across the team and enabling dynamic planning through an integrated IT (e.g., SalesForce) solution. Lead the operations of the USAAEF and USAAF Board of Directors while serving as the management lead for the Governance, Risk and Audit Committee of both Foundations.
What you'll do:
Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified, and updating reporting metrics.
Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements, specifically focused on strategic and operational planning and risk programs.
Represents the business or staff agency as the subject matter expert and may be a proxy for executive leadership.
Maintains broad system knowledge, stays current on all system enhancements, identifies training needs, and implements plans.
Gathers information, analyzes data and trends to identify and implement business optimization opportunities and insights on Foundation mission fulfilment.
Supports the team with assigned analysis, contributes to leading discussions of strategic options and recommendations for the Foundation.
Directs and oversees multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools up to the Foundation President, the Governance Risk and Audit chair and the Foundation Board of Directors.
Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.
Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of progressive experience developing strategies, managing major initiatives, and delivering results within a complex matrix environment.
8 years of experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
Previous leadership experience with Risk/Compliance programs.
4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
What sets you apart:
US military experience through military service or a military spouse/domestic partner.
Experience supporting nonprofit organizations.
Proficiency with Microsoft Office suite of products.
Experience managing governance programs.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
