Overview
Provide technical and functional expertise in support of the strategic technology and business innovation programs. Analyze business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. Work with business teams to understand their pain points, risks, and needs related to technology and process redesign. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business processes. Partner with business, and technology teams to drive strategy and ideation, planning, and execution of activities across product domains with risk/control and process redesign mindsets. Support senior management in developing and executing short to long-term strategic and risk mitigation plans. Considered a key stakeholder and contributor on moderately complex technology and process redesign initiatives. Support full lifecycle project implementation through agile delivery methods. This is a highly collaborative role, where success requires diving deep and building relationships with stakeholders/partners/vendors to support business and technology outcomes.
Responsibilities
Execute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectives
Leverage product life cycle management and agile practices through change management, risk mitigation, and communications
Apply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practices
Provide forward thinking technical expertise in current and emerging technologies, trends, and practices
Evaluate operational efficiency and effectiveness
Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
Develop, recommend and document adjustments to workflow to streamline processes
Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
Involved in cross-organizational task groups concerning new automated systems, products and/or services
Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
Interact with other ISD staff, business units (end users) in problem resolution efforts
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Implement new/enhanced products, services and/or operational changes
Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
Interpret results of analysis; present recommendations, alternatives and implications
Write requirements and define editorial workflow for business owner projects
Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
Ensure preventative, detective, and corrective controls are properly identified and documented
Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Apply and communicate changes and new trends in systems/technology
Represent the business unit in identifying, analyzing and communicating system solutions
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Research emerging technologies and recommend solutions that align with business goals
Monitor performance of systems to ensure continued systems efficiency
Collaborate with key partners in development and delivery of solutions
Perform other duties as assigned duties as assigned
Qualifications
Experience in problem resolution including determining root cause, scope and scale of issues
Experience in leading collaborative work teams
Experience in leading projects and/or initiatives of small to medium scope
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
Navy Federal Project Portfolio Management (PPM) knowledge
Navy Federal products, services, programs, policies and procedures Bank Secrecy
Effective research, analytical, and problem solving skills
Effective organizational, planning and time management skills
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Effective verbal and written communication skills
Effective database and presentation software skills
Effective skill identifying and analyzing business requirements and recommending solutions
Collaborative in interactions with team members, senior management, and vendors with diplomacy and thoughtfulness
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
Agile, CSM, SAFe or related certifications (Preferred)
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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- ForbesR 2023 The Best Employers for New Grads
- Fortune Best Workplaces for MillennialsTM 2023
- Fortune Best Workplaces for Women TM 2023
- Fortune 100 Best Companies to Work ForR 2024
- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21286-OTHLOC-100005087415572
