Career Area:
Marketing / Sales / Product Support
Job Description:
WE BUILD WHAT MATTERS
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!
About Caterpillar Defense
Caterpillar Defense represents all industry segments within Caterpillar. Caterpillar's company strategy includes sustainability as one of four focus areas, and Caterpillar Defense leverages industry team support to actively prepare and offer green energy solutions for the future.
We are currently looking for a Marine Dealer Support Manager. The incumbent may work in various locations. As a Marine Dealer Support Manager, you are responsible for delivering marine sales and service growth for U.S. Government funded programs via global marine dealer engagement and support.
Job Duties/Responsibilities may include, but are not limited to:
Leverage the resources within Caterpillar and dealer organizations to lead business development that includes services and product sales, customer support, product development resources, as well as marketing and research activities.
Establish high-level relationships with business decision makers and identify business needs and problems.
Work with senior management to develop and implement market strategies for marine industry U.S. governmental customers, as well as securing commitment of Caterpillar and dealer resources to assure continued customer satisfaction.
Collect and assess market requirements, market trends, and customer data via dealer engagement to develop and implement creative short and long-term plans required to support the integrated sales and service strategy of Caterpillar Defense and Caterpillar Marine.
Cultivate and maintain synergistic relationships with marine dealers engaged in U.S. Government funded projects both domestically and internationally (via Foreign Military Sales).
Serve as a liaison between the global marine dealer network and Caterpillar Defense with an understanding of a two-way relationship whereby Defense supports dealer sales/services growth and dealers support Defense sales/services growth depending on the opportunity.
Leverage web-based government solicitations to identify dealer sales and service opportunities and collaborate with the Defense Marine Sales and Defense Lifecycle teams to identify sales/service opportunities and leverage pursuits via the dealer network.
Schedule and attend routine meetings with marine dealers to maintain sales funnel and opportunity/order tracking in Salesforce to support monthly product demand forecasts, financial forecasts, annual business plan tracking, and long-term forecasts.
Collaborate with the commercial marine territory sales managers and the Caterpillar Marine Naval Design & Application team to coordinate appropriate support for dealer sales and service opportunities.
Work closely with the Caterpillar Defense Sales Support staff and Caterpillar Marine Naval Design & Application team to respond to dealer/customer requests and ensure dealer/customer satisfaction.
Assist dealers with discount justification, logistical support for order expediting, rated order support, and sales/service opportunity pursuits.
Attend customer meetings in support of dealer pursuits as necessary.
Collect and share dealer input to support Defense team stakeholder opportunity reviews.
Provide voice of dealer input to shape future product development by product groups or Caterpillar Defense.
Attend trade shows in support of dealer sales and services growth.
Engage Caterpillar Defense marketing team to coordinate marketing to promote dealer sales and service growth in support of Caterpillar Defense revenue growth targets.
Measure success based on achievement of agreed business targets for dealer sales and services revenue growth.
Educate customers on Caterpillar, the Caterpillar Dealer network, and Caterpillar Marine product offerings.
Develop a broad knowledge of Caterpillar Marine Power Systems products and their application and be able to respond to requests, answer questions, and solve problems in day-to-day dealer/customer interactions.
Maintain a working knowledge of competitor products.
Demonstrate an understanding of company policies, capabilities, and departmental structure and follow prescribed procedures.
Communicate effectively, both orally and written.
Support efforts to establish non-disclosure agreements with dealers/customers and maintain compliance with these agreements.
Maintain strict adherence to Caterpillar Defense US Government Contract compliance and SOX business requirements.
Basic Qualifications:
Bachelor's degree and 8+ years of marine power systems industry experience or maritime related governmental acquisition experience or equivalent combination of education and experience.
Must be able to deal with sensitive issues and/or persuade others on new methods of equipment application, new technology and distribution methods.
Top Candidates will have:
Military experience is beneficial.
Proficiency with word processing, spreadsheets, presentation software and some financial analysis experience
Familiarity with Caterpillar dealer business, naval vessel requirements, marine engineering or naval architecture, and shipbuilding experience
Existing relationships with key dealers and/or key marine defense industry personnel provide additional value for this role and are expected to be maintained and further developed.
Results-oriented and a self-starter.
Has a broad business background and demonstrated resourcefulness.
Excellent communication and interpersonal skills.
Additional Information:
U.S. law prohibits the release of U.S. controlled technology and technical data to certain persons without authorization.
This position involves items or information which is subject to the International Traffic in Arms Regulations (ITAR), controlled for national security or other reasons under the Export Administration Regulations (EAR), and involves work subject to the requirements of Naval Nuclear Propulsion Information (NNPI). Therefore, to satisfy the requirements for this position, the successful applicant must be a U.S. citizen; not hold dual citizenship with another county; and present evidence of their citizenship.
What we can offer you:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:
Competitive salary and annual bonus program
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
Company-matched 401(k) plan
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Strong community involvement
At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the Best Team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.
As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
