Overview
Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity
Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.
Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:
Tuition Reimbursement
Pet Insurance
Adoption Reimbursement Benefits
Variety of Associate Discounts
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
Reviews, analyzes, and supports PC related issues, including PC hardware and software configuration, as well as problem diagnosis and resolution. This position will resolve all PC hardware and software problems with minimal assistance from others in the department.
Installs and configures desktop computer software and hardware.
Assists end users with PC hardware and software related issues.
Troubleshoots problems related to the desktop-computing environment.
Works phone support for computer related problems as demand dictates.
Performs preventative maintenance on PC inventory, and configures equipment when required.
Ensures software and hardware are compatible with existing systems.
Assists in correcting process related shortcomings.
Assists with project related work.
Completes tasks within budget, time frame and quality requirements.
Works with Technical Support Specialists, on a rotational basis, to aid in TSS development of hardware skills.
Tests new products and coordinates demonstrations.
Establishes and maintains effective working relationships with all IS staff, vendors, customers and management.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications
Education and ExperienceAssociate's degree in information technology or related field from a two-year college or technical school and a minimum of two to four years of information systems experience, including experience directly with PC hardware and software; or equivalent education and experience. Must have full knowledge of PC hardware and software principles as they apply to Brookdale's computing environment.
Certifications, Licenses, and Other Special RequirementsNone
Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have good organizational skills and attention to detail. Will generally work with limited supervision; should have ability to independently perform work tasks.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: Up to 50 pounds
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Job LocationsUS-TN-Brentwood
CategoryInformation Technology
Sub-CategoryHardware Support
Position Type (Portal Searching)Regular Full-Time
ID2024-260233
Location : NameIT End User Services-NSH
Location : Address111 Westwood Place
Location : LocationUS-TN-Brentwood
Job Code106801
Work LocationOn-Site
