We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
Credit/Collections Specialist
This position completes clerical duties critical to the daily function of the credit department within established departmental policies and procedures. This position will provide backup for the Credit Analyst role, as needed. NOTE: This is a remote based position, with periodic office visits required. Candidates in the Greater Cincinnati, Northern Kentucky, Southeast Indiana region preferred, to travel periodically to our Independence, Kentucky offices.
Duties and Responsibilities as position/experience evolve:
Core Collection & Receivable Duties
Cover daily work tasks and/or held order coverage for Credit Analysts in the event of their periodic absence.
Assisting in check application and/or chargeback research for Major Chain Accounts.
Clerical Duties
Uploads invoices into select customer Vendor portals.
Assisting with Invoice retypes/adjustments for the Credit Analysts.
Assisting in supervising the Invoice Inbox, forwarding requests to analysts, replying to customers with invoice/statements as requested, correcting/updating email addresses based on requests and undelivered notices.
Pulling/Uploading Proof of Delivery Confirmations for open invoices approaching 100 days past due.
Provides general backup/support/review of payments requests to analysts and management, as needed.
Assists with audits by pulling backup documentation vital to satisfy internal and external auditors' requests, periodically.
Reporting
Provide team with assistance in compiling Final Notices, Refund Requests, Third Party Placement Requests, and submitting electronically to acquire the appropriate signature approvals.
Aid manager with month-end reporting, as needed.
Aid the Credit team with routine reports to assist in collection process, as needed.
Provide documentation/updates to accounts via email/phone, as needed.
Knowledge/Skills/Experience:
Basic (Required)
High School Diploma or GED
Excellent communication skills, both written and oral
PC literacy required - proficient in Microsoft Office products including Excel & Word
Track record of ability to perform duties independently with minimal direction in an accurate and effective manner
Strong organizational skills are critical in servicing the accounts to insure their goodwill and promotion of future orders
Well organized and capable of balancing multiple tasks
Highly flexible and a standout colleague
Preferred
Associate degree or equivalent work experience
Prior experience in a clerical/collections support role
Experience in SAP
Experience with Adobe
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Base Pay Range
The full base pay range has been provided for this position. Individual base pay will vary based on qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$31,500.00 - $50,400.00 USD
Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
