Overview
The IT support specialist will provide Navy Marine Corps Internet (NMCI) transition services, coordinate problem resolution elevated beyond the Help Desk, represent the command in contract discussions regarding Service Level Agreement (SLA) clarification and support the Duty Customer Technical Representative. The IT support specialist will also review/validate SLA reports for work completion and quality of service and provide input in support of Incentive/Credit Process, coordinate command specific IT requirements with the DCTR and/or vendor, and review proposed plans/IMS for consistency with operational requirements.
Responsibilities
Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure.
Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems. Report system downtime and performance issues.
Conduct analysis, including planning, designing, and evaluating a variety of information technology tools.
Respond to user requests for system needs and upgrades. Manage security solutions, including firewalls, antivirus, and intrusion protection systems.
Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support.
Participate in IT projects to drive technological efficiencies.
Education/Qualifications
Requires US Citizenship with the ability to acquire and maintain DoD Secret Clearance
Bachelor's degree preferred with 4 years of expereince, equivelent relevant experience will be considered
Ability to communicate information and ideas in speaking and writing
Excellent communication and customer service skills
Ability to identify software application requirements by user or target device
Knowledge of IT concepts, principles, methods and practices sufficient to plan and carry out a wide variety of difficult and complex IT issues. '
Knowledge of a wide variety of applications, operating systems, protocols, and equipment to provide advice and assistance to the end users.
Experience responding to and resolving user generated trouble tickets
Knowledge of Commercial Off-the-Shelf (COTS) packages and assistance to the end user of the COTS packages.
Knowledge of Government Off-the-Shelf (GOTS) packages and training to the end users on the GOTS packages.
Knowledge of performance management/measurement methods, tools and techniques sufficient to conduct analysis and recommend resolution of complex IT issues.
Knowledge of Purebred Agent process for configuration, securing and managing iOS, Android, Blackberry, Universal Windows Platform (UWP) and YubiKey 4 devices.
Knowledge of NMCI NET (Network Enterprise Tools)
Knowledge of Active Directory
NMCI Asset Management
Basic hardware troubleshooting - Computer, laptops, printers, etc.
Help Desk Support - PC login in, Email, CAC, connectivity etc. issues.
ID 2022-4886
Category IT
Type Regular Full-Time
Location : LocationUS-VA-Norfolk
Telecommute No
Clearance Requirements Secret
