Why USAA?
This Executive is responsible for managing a ~$100B deposit portfolio and significant P&L, developing profitable growth strategies and tactics, and ensuring business plan expectations are achieved with focus on end-to-end customer experience. Works in close partnership with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to consistently deliver industry leading product offerings that meet Member needs and optimize profitability. The executive is accountable for managing portfolio performance and implements pricing strategies to drive growth and profitability through an analysis of member behavior, market trends, and competitive landscape, with a focus on ensuring actions offer a sound value proposition to USAA's members in line with the mission. Collaborates with Treasury and Finance to validate assumptions used in asset/liability management, interest rate risk, scenarios, and funds transfer pricing. Accountable for building, leading and inspiring a high performing team.
The Opportunity
What you'll do:
Manages the P&L and supports efforts to ensure business plan expectations are achieved with a focus on growing Membership and driving profitability.
Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.
Accountable for ensuring applicable regulations related to product line of business are adhered to and associated risks are mitigated.
Role models USAA's mission, core values, culture and desired behaviors - including a sound risk and compliance culture.
Develops talent to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards.
Partners with General Manager to develop and provides product performance reporting to senior management that is inclusive of USAA's performance as well as industry benchmark data.
Works collaboratively with key stakeholders to deliver an industry leading product offering that drives strong profitability growth across USAA.
Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.
Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.
Holds responsibility for communicating the product value proposition to Distribution organization.
Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).
Manages 3rd Party Relationships (IT, 3rd products, and alliances).
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of relevant experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry.
4 years of people leadership experience in building, managing and/or developing high-performing teams.
Understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage.
Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy.
Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications.
Comfort with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment.
Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done.
Understanding and demonstrated application of Agile methodology.
Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.
What sets you apart:
Experience with deposit pricing and scenario analysis
Experience with Deposit Balance Forecasting
P&L management of interest bearing deposits
Development and responsibility of strategies and plans to grow and retain deposit balances
Experience with funds transfer pricing and fundamentals of Asset/Liability Management
US military experience through military service or a military spouse/domestic partner [optional]
What we offer:
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $157,000 - 282,600.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
