Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Traffic Monitoring Senior Supervisor
AECOM seeks an experienced Traffic Monitoring Senior Supervisor for our Miami, Florida location. In this role, you'll supervise traffic monitoring operations within the Greater Miami Expressway Agency program , ensuring high-quality services and efficient traffic flow. Join us in shaping Miami's transportation landscape!
The Greater Miami Expressway Agency (GMX) maintains high standards for transportation operations and is dedicated to improving traffic operations throughout the five GMX toll roads which include SR924, SR112, SR836, SR874 and SR878 in Miami-Dade County. The GMX Transportation Management Center (TMC) staff proactively manages planned and unplanned incidents by providing accurate, timely and meaningful traffic information to the motoring public while coordinating resources with the Road Ranger Safety Service Patrols and first responders. The goals of the TMC program is to provide high-quality services and coordinate with area stakeholders/agencies to manage quick detection and safe clearance of incidents. AECOM's TMC Senior Shift Supervisor serves as GMX's primary day-to-day on-site liaison with the TMC team. This position is based at the collocated FDOT District 6 and Florida Highway Patrol control room.
Position Responsibilities:
Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff facilitating a cohesive and balanced operation.
Oversight of staff to ensure operations are monitoring roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, speed detectors and other devices.
Communicating with operations/project managers and agency leadership to provide status updates, ascertain needs within the control room operation and provide solutions to issues. Provides regular progress report deliverables to senior management.
Cultivating the team to act like emergency dispatchers within a call center environment. This includes dispatching via a two-way radio systems, operating computer systems, responding to events, handling motorist assist calls and other activities that require timely and efficient responses.
Contribute to accurate and timely after-action reports for incidents and events.
Supporting and updating Standard Operating Guidelines (SOG).
Reviewing applicant resumes, conducting interviews, and recommending for hire/advancement.
Actively reviewing operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed.
Mentoring staff and new hires on procedures and policies while maintaining performance requires to avoid any contract penalties.
Administrative functions include invoicing reviews, shift scheduling, liaising with AECOM corporate management, subcontractor coordination, operator training, payroll processing, personnel performance reviews, and conflict resolution.
Ensuring, directly and through subordinates, that tasks are completed on time and to company and client standards.
This is a 24/7 emergency operations environment. Shifts can include overnights, weekends, holiday and/or rotating schedules along with 24x7 on-call support when necessary.
Performing other duties as needed by the client and TMC manager.
Working under limited supervision performing detailed technical work.
Qualifications
Minimum Requirements:
BA/BS + 8 years of related experience or demonstrated equivalency of experience and/or education.
The position requires successfully passing the Florida Department of Law Enforcement background check.
Preferred Qualifications:
Knowledge of South Florida highways and Greater Miami Expressway Agency toll roads.
Use and proficiency in SunGuideTM advanced traffic management system (ATMS) software.
Prior supervisory experience in traffic control room environment.
Additional Information
Relocation is not an option for this position
Visa support is not an option for this position
For more information on AECOM TMC and Traffic Incident Management services, please visit our virtual TMC at https://aecomviz.com/Traffic360/.
Offered compensation will be based on location and individual qualifications. The expected range is $62,000.00 - $80,000.00.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10114589
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Technical Services Inc
