Do you have customer service experience in a call center and/or have exposure to payroll?
Within this Fortune 500 company, you will touch up on your written and verbal
communication skills, build your software knowledge portfolio, and better learn
how to solve problems.
Description:
Working with clients to answer questions and assist with issues regarding payroll, using the company platforms, etc.
Handling a book of business with clients that they will develop relationships with
Working on navigating the internal landscape to find solutions for customers
- Call volume: 40+ calls per day but some days it might be 15-20 depending on the time of the month and time of year
- You have an assigned client load but also take the market as a whole if other associates are out
- You will not have a script to follow, so professionalism is a must.
- Inbound calls, inbound emails, and inbound cases generated in the portal
Pay: $23/hr
Location: Norfolk, VA
Additional Skills & Qualifications:
MUST:
able to work within multiple systems at once
strong data entry skills in a fast-paced environment, deadline-driven
experience problem solving and thinking critically on the fly with a deadline
EXCELLENT WRITTEN AND VERBAL COMMUNICATION. Must be professional.
community
WHY APPLY?
Join a premier employer that offers stability and growth opportunities
Hybrid WFH flexibility
Extensive benefits package
Community involved company, which offers PTO for volunteering in the community!
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
