Headquarters Senior Manager- Workplace Experience & Operations- Indianapolis, IN- Pharmaceutical/ Life Sciences
Job ID
187025
Posted
30-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Engineering/Maintenance
Location(s)
Indianapolis - Indiana - United States of America
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
As a CBRE Account Operations Sr. Manager, you will direct and oversee the maintenance management staff and safety programs for large and high-profile facilities or properties. The Experience Program Manager leads the development and implementation of the workplace experience programs to increase individual well-being, personal productivity, and organizational efficiency.
This job is part of the Contract Quality Management job function. They are responsible for leading the delivery of contractual services to ensure requirements are fulfilled.
What you'll do
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and mentor. Lead all aspects of the recruiting and hiring of new employees.
Design, innovate, validate, and lead implementation of experience programs with the goal of ensuring that programs align with both client needs and company objectives.
Remains informed about developments within the Hospitality Experience industry, and networks with in-company subject matter authorities to bring premier solutions. Works closely with the Host Product platforms (Digital & Technology and People) to improve the services provided.
Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.
Run account programs striven to ensure safety and compliance with national, state, and local codes and regulations.
Develop operational service delivery solutions to include detailed playbooks, account operations plans, etc.
Lead ongoing evaluation of utility consumption rate structures and approve cost reduction programs.
Monitor the efficiency of maintenance efforts for facilities, ensuring work is completed under account critical metrics.
Responsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the client.
Oversee account regional site operations and new projects.
Identify capital improvement projects and conduct cost evaluations used in the preparation of capital budgets.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
Improve and change existing methods, processes, and standards within job field.
What you'll need
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Minimum of 3+ years related, with management or supervisory capacities preferred (e.g. Front of House Manager, Hospitality, Rooms Manager, Experience Manager or Event Manager) with high level of discernment and communication
Expert-level logical and quantitative skills with validated experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
Leadership skills to motivate the team to achieve broad operational targets.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills and an advanced inquisitive mentality.
Why CBRE?
CBRE offers excellent benefits including Medical, Dental, Vision & Matching 401k program!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
