Position Description
If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.
Serco and PBGC protect the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.
You will be part of a 40 member team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and report directly to a supervisor.
In the Benefits Administrator role, you will:
Perform routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents; entering data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters.
Provide customer service utilizing knowledge of commonly used concepts, practices and procedures related to benefits administration.
Ensure work is processed in a timely fashion according to the requirements of the specific business function assignment.
Employ analytical and communication (written and verbal) skills required to effectively deliver information about benefits administration to participants and potential payees.
Communicate effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.
Rely on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.
Perform with a self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
Engage in a commitment to excellence in all work situations.
Have a working knowledge and experience of computer applications, including MS Office, and/or business office systems.
Qualifications
To be successful in this role, you will have:
An Associates Degree in related field with 2 years of related experience OR three years of related experience will be accepted in lieu of degree.
2 to 3 years of relevant work experience which can include, but not limited to:employee benefit field, claims processing, banking, payroll, human resources, document management, customer service, billing, customer service industries (Starbucks, other fast paced high customer service focused job)
Must be able to obtain and/or maintain a Public Trust Clearance.
This position is 100% remote in VA.
If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/50871/benefits-administrator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 50871
Recruiting Location : Location US-OH-Euclid
Category Other
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
Campaign LPPBGC
