Overview
To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.
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Responsibilities
Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers
Facilitate classroom interactions to ensure optimum engagement levels from participants
Anticipate and recommend best practices to improve training programs, training environments and company performance
Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in
Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis
Create reference and support tools that reinforce training - Considerable scope
Design/develop/facilitate targeted team building exercises to address employee engagement issues
Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult
Identify and recommend new and novel training approaches and modalities
Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced
Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
Manage preparation of training materials, resources and course content from conception through production stages - Advanced
Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope
Respond to and resolve training related issues and inquiries - Advanced
Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis
Train employees on the concepts, products, policies, procedures and equipment used in the position
Assist in determining user requirements, appropriate work flows, and other system requirements
Conduct leadership presentations and/or training for various groups including executive leadership
Conduct research and analysis of requirements and processes - Advanced analysis
Measure, develop, mentor and counsel trainees
Serve as liaison regarding program compliance, procedures and training issues
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Perform other duties as assigned
Qualifications
Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)
Ability to adapt to fluctuating work-flow
Ability to work independently and in a team environment
Ability to compile, organize and present information clearly and concisely
Significant experience in classroom instruction and/or facilitation for individuals or groups
Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
Knowledge of instructional theories, educational psychology, educational theory, tools and resources
Advanced database and presentation software skills
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem solving skills
Advanced skill capturing and translating processes and requirements into easily understood terms
Advanced skill collaborating with various external and internal technical and/or functional contacts
Advanced skill communicating with all levels within an organization
Advanced skill in assessing organizational training needs and researching topics for course development
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill interacting tactfully and effectively in difficult situations
Advanced skill to successfully influence, lead and/or guide others towards goals
Advanced verbal and written communication skills
Effective skill guiding and training less experienced staff
Effective word processing and spreadsheet software skills
Expert skill speaking and/or presenting in front of groups in a professional setting
Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Desired Qualifications
Experience in multi-media training
Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Advanced knowledge of banking/financial industry standards and practices
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 20931
