We are seeking a highly motivated and a self-starter individual with a can-do attitude to take ownership with resident satisfaction at our flagship property in Alexandria, VA. This position will require the Resident Services Coordinator to have a hands-on approach and an outside the box thinking in working with service team, vendors, and residents to resolve concerns. As the Resident Service Coordinator, you will work with the Community Manager and the entire team to drive the property's effort to exceed property management goals with customer satisfaction review ratings.
Accountabilities:
Responsible for communicating with residents about service requests and scheduled work.
Follow up with new move-ins and current residents to address any pending items by completing -warm- calls.
Record all resident correspondence in operating software.
Inspect vacant and occupied apartments as needed.
Develop, maintain, and enhance relationships with residents and clients.
Assist with other activities related to leasing and all renewal efforts.
Work with Service Manager to ensure that all completed service requests are closed in the system.
Respond to resident concerns in a timely manner
Foster great community relations to enhance participation in online reviews from residents.
Able to multi-task effectively with speed and accuracy.
Assist the Property Manager in other capacities as needed.
Who You Are:
Sales and customer service experience in Residential, Retail, Hotels and or Restaurants.
Innate ability to communicate with residents, vendors, and co-workers both verbally and in writing.
Must be able to understand directives both orally and in writing
Must present a professional image
Must be extremely organized and resourceful with the ability to think outside the box
Must have great interpersonal skills with an ability to get along with diverse personalities.
Capacity to diffuse tense situations.
Ability to work with different departments to achieve a common goal.
Basic personal computer skills and ability to learn different software platforms.
Ability to work varied schedule, including weekends (as needed) and some holidays as required.
Must demonstrate and live out our Core Values.
Ability to learn and comply with industry legal requirements, especially related to Federal and Local fair housing laws.
OurCoreValues:
Growth - We create enduring value by continuously moving forward, innovating, and improving.
Attitude - We display and motivate others with our positive attitude and driven work ethic.
Collaboration - We do our best work when we work together. Every individual is encouraged to contribute because our next great idea can come from anyone.
Impact - Our effort produces measurable, meaningful results.
Accountability - We take personal ownership for our actions, commitments, and performance.
Reputation - Nothing is more important than our reputation.
OurBehavioralNorms:
We are a high-performance team - we act with urgency, transparency, provide lots of context and always act in Bonaventure's best interest.
We have a sales mindset across the company, where every team member is constantly on the lookout for our next new opportunity.
We are a customer-centric team that obsesses over how we can exceed the expectations of our customers. We have an insatiable desire to know how our competitors are performing and beat them.
Everyone understands how they and others contribute to the success of Bonaventure.
Decision making throughout the company is data-informed and fact-based.
About Bonaventure:
Founded in 1999, Bonaventure is a private equity real estate company headquartered in Alexandria, VA. Bonaventure specializes in multifamily design, development, construction, redevelopment, asset management and property management, primarily in the Mid-Atlantic and Southeastern US. Bonaventure is fully integrated to oversee every phase of the acquisition, management, and disposition of our properties. With over $1.75 billion in transactions, $500 million worth of HUD loans, 7,500 residents, and 225 employees, Bonaventure boasts a full suite of multifamily property management and investments capabilities, a Class A construction company, and a portfolio of apartment homes in 2 states and 26 communities.
Bonaventure is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Bonaventure is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Bonaventure are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Bonaventure will not tolerate discrimination or harassment based on any of thesecharacteristics. Bonaventure encourages applicants of all ages
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