Our Team:
This person will manager multiple customers in the Eastern US as part of the Field Service Team.
Key Responsibilities:
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
communication of business progress and all related action.
setting goals and controlling achievements.
establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
reduce cycle time.
drive continuous improvement of technical performance.
empower the work force.Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.
Skills & Qualifications:
Leadership - Manages multiple related teams, sets organizational priorities, and allocates resources.
Business Acumen - Applies in-depth understanding of how own discipline integrates within the segment/function.Influences others internally and externally, including senior management. Guided by business unit, department, or sub-functional business plans.
Problem Solving - Applies in-depth understanding of how own discipline integrates within the segment/function.
Interpersonal Skills / Customer Relations - Influences others internally and externally, including senior management.
Functional Knowledge:
Applies in-depth understanding of how own discipline integrates within the segment/function.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Required Education and/or Certifications:
Bachelors Degree or Equivalent experience from Military or Industry
Years of Experience: 10 15 Years
Additional Information:
Travel %: 25 60% Depending on where located.
Relocation Eligible (Y/N): Yes
Opportunity can be Remote (Y/N): Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
10 - 15 Years
Work Experience:
Additional Information
Travel:
Yes, 50% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$136,000.00 - $187,000.00
The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.
