Career Area:
Marketing / Sales / Product Support
Job Description:
WE BUILD WHAT MATTERS
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!
Caterpillar has an exciting opportunity for a Product Support Engineer working within Electrification and Advanced Power systems division (E&APSD) reporting into the Service and Commercial Development Team. In this role, you will be responsible for product support execution for new product development, market introduction, product health and product improvement. This role will take direct ownership for a major product line within the E&APSD offerings to ensure customer satisfaction and product quality objectives are being delivered
Job Purpose
The Product Support Engineer will be accountable for systems and processes to support product quality management of the Advanced Power Products offerings and any associated service offerings. This will require the position to take the lead within the product support team to identify system or process improvement opportunities and initiate action to deliver solutions. The incumbent will be responsible for communicating improvement opportunities within E&APSD to ensure alignment and integration within the division. This position will be responsible for on-going management of the product quality systems and processes to meet defined quality targets.
Job Duties
Develop systems or processes to assist in managing issue identification, reporting and resolution
Leads and/or assists in development of new product support processes during product or services launch
Leads process improvement projects within the E&APSD product support team
Ownership of internal product support systems and processes
Responsible for monitoring overall product health of new product offerings including quality and performance metrics
Support NPI readiness plans and strategies for new electrification and advanced power offerings
Work across functional teams to identify, launch, support and communicate CPI projects to improve product performance
Facilitate root cause investigations and corrective actions to minimize impact to our customers
Provide SME support of E&APSD product to our internal partners and dealerships
Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues
10% travel time required
Basic Qualifications:
5+ years of product support related experience and/or field experience
Expert communicator, proficient at building collaborative partnerships and working across internal and external organisational boundaries. Proven record of stakeholder management.
Experience with customer issue management systems and CPI
Top Candidates Will Also Have:
Bachelor's Degree
High level of product knowledge, good mechanical aptitude, and analytical ability
Track record of creative problem-solving, continuous improvement and change management.
Technical competent, able to understand and communicate challenging engineering concepts
What You Will Get
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides day-one benefits:
Medical, dental and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Identity Theft Protection)
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at ww w .caterpilla r .com/careers
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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
