Bay Disposal an immediate opening for a multitasking Customer Service Supervisor to join our team at our Norfolk, VA location.
Responsibilities:
Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
Oversee the customer service department
Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
Assist with the development and implementation of reporting procedures
Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
Demonstrate the ability to become proficient in the use of proprietary operational systems
Other duties assigned as needed
Requirements:
Bachelors Degree preferred; equivalent work experience will be considered
3 years directly related management expertise
Management experience in a call center environment is preferred
Knowledge of MS Word and Excel
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
Organizing and coordinating skills
Knowledge of accounting procedures
Ability to communicate effectively, both orally and in writing
Knowledge of management principles and practices
Knowledge of supplies, equipment, and/or services ordering and inventory control
Ability to analyze and solve problems
Ability to gather data, compile information, and prepare reports
Ability to foster a cooperative work environment
We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)
