Overview
To serve as business operations analyst within the Payment Network Office overseeing services and billings related to Navy Federal's credit card network partnerships (Visa, MasterCard, and American Express). Incumbent will work directly with network partners to ensure provided services support the strategic direction of our credit card portfolio and that billings are accurate for agreed-upon services.
Responsibilities
Review invoices from network partners for accuracy and perform root cause analysis for unexplained variances identified
Ensure invoices are processed and paid in a timely fashion
Monitor services provided by network partners and ensure compliance with contractual terms as well as industry standards
Identify trends from network invoices and provide recommendations for reducing service-related expenses
Assist in the execution of Statements of Work (SOWs) for projects involving network partners and
Develop deep understanding of services offered by network partners to identify potential opportunities for growing Navy Federal's credit card portfolio
Transform data sets and perform quantitative and qualitative analysis using visualization tools (e.g., Power BI)
Champion process improvement as it pertains to our network relationships, identifying and implementing opportunities to optimize revenue and reduce costs, and streamline operational processes
Prepare presentation materials (reports, briefings, etc.) for management to help inform business decisions
Participate in complex interdepartmental initiatives of significant business risk & impact
Perform other duties as assigned
Qualifications
Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
Significant experience in problem resolution including determining root cause, scope and scale of issues
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Experience in the application of forecasting, cost-benefit analysis, and related analytical tools
Experience in leading collaborative work teams
Significant experience in working effectively with diverse internal and external contacts
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Advanced research, analytical, and problem solving skills
Advanced organizational, planning and time management skills
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill interpreting and synthesizing large amounts of information
Advanced verbal and written communication skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Significant Experience working with data visualization tools (Power BI, Tableau, etc.)
Experience monitoring and processing invoices from vendors
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 13380-OTHLOC-300000025810540
