Application Support Analyst (Atlanta or Birmingham)
Description
Job Description - OFS Application Support Analyst
Location(s): Georgia Power Corporate Headquarters in Atlanta, GA or Alabama Power Corporate Headquarters in Birmingham, AL
Overview
This position will provide support for the Power Delivery Oracle Field Services application (OFS). As a key part of the team, the successful candidate will help innovate and configure the next generation of scheduling applications, explore emerging technologies, and integrate with existing workforce management applications.
To excel in this position, the candidate requires skills that include problem analysis and resolution (production support), root cause analysis, and addressing application life cycle management
Specific tasks and activities include:
Production support (24X7); 1st line of support /case management
Impact analysis (functional, application risk assessment)
Manage production deployments, production verification testing and user implementation support
User acceptance coordination with customer / bug tracking
Troubleshooting and resolving application quality issues
Application life cycle management
Compliance and change management controls adherence
Application vendor interface and support
Travel within the Southern Company footprint may be required on an -as needed- basis
Education / Experience
Four year college degree with a major in Computer Science, MIS, Engineering, or related field preferred
Experience supporting vendor applications
Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, etc.
Experience with Unix and Oracle
Experience with C# or other object-oriented programming language
Experience with MQ Series
Experience with Microsoft BizTalk or other middleware/Integration Bus platforms
Conversant in relational databases
Possess a solid understanding of technical environments and software methods
Customer service experience either directly or in a support role required
Knowledge, Skills, and Abilities
Ability to establish and maintain quality relationships with IT peers and management, vendors, and internal customer groups
Strong analytical and problem solving skills required
Must be able to manage production support and project related activities simultaneously
Ability to work effectively with limited direct supervision
Excellent customer service skills
Risk assessment/mitigation skills
Strong communications and interpersonal skills and ability to work effectively within a team environment
Technical writing skills
Ability to gather and document business and functional requirements
Ability to estimate project costs and timelines
Self starter and demonstrate initiative
Behavioral Attributes
Safety oriented
Takes personal ownership of career development
Values trust, superior performance, and commitment to success
Must have a strong desire to be a student of the business
Methodical approach to solving problems
Team oriented with a strong work ethic
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Atlanta, 30308
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
Req ID: SCS2010677
