Xylem |zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: The position will work closely with Utility SE Regional Sales Manager to provide directed support in all aspects but primarily assisting them with project management, customer training, trade shows, startup and on site trouble shooting at water and waste water treatment facilities throughout the SE region. SE Region consists of Ohio, Indiana, Kentucky, Virginia, North and South Carolina, Alabama, Georgia, Florida, Tennessee and Pennsylvania. Location within this region is required.
Essential Duties/Principal Responsibilities:
Support Utility Regional and National Sales Managers in achieving their goals.
Provide timely and consistent communication with SE RSM and NSM.
Support Sales Initiatives and Campaigns as directed by National Sales Manager.
Provide timely technical support to customers/representatives regarding YSI/MJK/OI TOC water quality instrumentation via phone calls, emails and site visits.
Recommend Xylem product solutions based on customer's application needs.
Provide competitive selling information to customers (why buy YSI vs. competitor).
Maintain YSI customer database (Oracle and Sales Force.Com).
Manage key customer relationships.
Attend trade shows, conferences, visit customers, perform training seminars and provide technical service/start up as needed.
Manage regional demo inventory and demo placements.
Enter customer leads into Salesforce for marketing follow up.
Product quality, marketing and market intelligence information is to be shared with appropriate internal team members.
Using Dodge, provide proactive market intelligence to RSM
Provide product and pricing quotes.
Travel (including air) up to30% may be required.
Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Degree in natural resources, chemistry, environmental, physical sciences or electronics engineering. Prior customer service experience is required.
At least 2 to 3 years of technical experience such as in a field or lab water testing role, or working with analytical instrumentation is required.
Customer service experience are required.
Ability to deal with complex customer requests or problems.
Ability to analyze/interpret water quality data.
Knowledge of analytical water testing instrumentation and applications.
Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office
Typing rate of 40-45 words per minute preferred.
Competent with various media options, i.e. phone, fax, e-mail.
Customer service oriented with ability to resolve customer conflicts/problems.
Strong oral and written communication skills.
Analysis and decision making skills.
Strong awareness to -follow-up- requirements.
Strong organizational skills with ability to multi-task.
Technical proficiency, both mechanical and electrical.
Motivated with career focus.
We Offer You More Than Just -A Job-
Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
