Client Service AVPWho we are looking forClient Service AVP with experience in relationship management, strong verbal and written communication skills, and must possess leadership skills. Minimum of 3-5 years of related experience, preferably in insurance financial services industry, BS/BA degree required. Knowledge of double-entry accounting, including ledger preparation/review/controls is a requirement. Position is located in our Kansas City, MO office and will be part of a 12-15 person team supporting approximately 25 clients.Why this role is important to usThe team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.Join us if making your mark in the financial services industry from day one is a challenge you are up for.What you will be responsible forAs Client Service AVP, you willAccountable to the client for all service deliverables versus contracts, SLAs, KPIsOwnership of all client escalations, issues and incidents to resolutionResponsible for ongoing review of op model effectiveness and driving required changesImplements review meeting structure and leads senior level meetingsCollaborates closely with CDM and drives accountability for delivery improvements to clientClosely interacts with Product, Business Onboarding teams and CDMCoordinates / manages new services, products, funds, market openings, client corporate activity, fund restructures closures etc.Leads client through change activity related to operating model enhancementsSupports CS Lead in all activities and deliverables to clientDaily/weekly/monthly service monitoring, production of client-specific MI and trendsInitiatives and project trackingMaintains client documentation tracker and action planProduction of client meeting material and performance reportingWhat we value These skills will help you succeed in this roleBachelors degree in finance, business or equivalent. Advanced degree preferred (CPA, MBA or MST).At least seven years of experience, preferably in a financial services organization, much of which must have been in a management or supervisory capacity preferred.Demonstrated managerial, leadership and decision making abilities.Extensive knowledge of all products services and processes.Working knowledge of financial securities markets, language and products as well as legal and regulatory requirements.Excellent communications, organization, interpersonal planning, and analytical skills.Proven ability to motivate and develop employees.Ability to effectively bring individuals from multiple areas together to resolve identified issues.Computer proficient including working knowledge of desktop software applications.Strong problem resolution and analytical skills. Ability to provide technical expertise.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data and analytics, investment research and trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your ne
